Your Title: Survey Monitoring Technical Support Engineer
Job Location: Brazil or South America (Remote)
Our Division: Field Services
What You Will Do:
The Survey Monitoring Technical Support Engineer role is crucial for providing high-level technical assistance to Trimble distributors, surveyors, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex survey and monitoring systems, electro/mechanical equipment, as well as, simple and complex IT environments, adjacent sophisticated software, and connected devices that can exchange data with other hardware and software systems over various communication types not limited to cellular, radio, ethernet, and wifi connections.
The candidate will be a key player in addressing issues where distributor and primary product support have not resolved complex monitoring systems, equipment or software problems, or difficulties with custom installation configurations. Additionally, the applicant will contribute to product improvement by reporting enhancement requests related to existing design, reliability, and maintenance issues.
This position offers an excellent opportunity for regular engagement in technical problem-solving to ensure consistent reliability of the Monitoring portfolio’s software and hardware capabilities within a variety of surveying and engineering environments. The hired individual will work closely with a variety of IT, engineering, and survey professionals to gain insights into complex technical systems that will require frequent critical thinking, problem-solving, and communication skills.
Advanced Technical Support
Problem Analysis and Reporting
Product Education and Training
Product Installation and Distributor Assistance
User Guide, SOP, and Educational Media Creation
Required Skills & Experience
Minimum of 2 years of experience with land surveying, GNSS, and geotechnologies
Minimum of 2 years of experience with Trimble Monitoring hardware and software including:
Total stations
GNSS receivers
Data loggers
Geo-technical sensors
Trimble 4D Control
Trimble Access and Trimble Access Monitoring
Trimble Business Center and TBC Monitoring
Microsoft SQL Server, Databases, Syntax
Intermediate IT and server configuration knowledge
Exceptional troubleshooting and problem-solving skills.
Proficiency in utilizing technical tools and resources.
Excellent communication and interpersonal skills. [English, and Spanish and/or Portuguese]
Ability to collaborate effectively with diverse teams and customers.
Strong customer-centric mindset and dedication to delivering exceptional technical assistance.
Bachelor or Advanced degree in a relevant technical field [Required]
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.