The opportunity

The Suspense Account Manager is responsible for the overall suspense account management process of Asia Finance across all countries. The role involves implementation of complex accounting data, understanding of insurance operations and solid experience in accounting and controls. This role also serves as the primary contact of Manulife Operations in managing all their suspense accounts to ensure the integrity of internal controls and delivery of required outputs.

Responsibilities

Act as process owner of the Suspense Account Management process for Asia region.

Partner with Operations to implement Quality Control measures, governance of reporting standards such as clearing standards, write-off management, and any future set of policies applicable to suspense account management.

Lead regular review of match rules to increase auto-matching rate through Manulife’s suspense account management tool (Cadency). Manage the onboarding of new business units and accounts to be managed by the Suspense Account team.

Manage critical escalated issues for quick resolution and a plan of action to eliminate future issue. In collaboration with transformation teams (Finance Process & Modernization and AFT),

initiate possible continues improvements to existing process and reporting. Conduct regular business reviews with Finance BU Controllers and leadership team on key business highlights, team performance, and any risks and issues requiring attention.

Prepare and lead the regular review sessions with Asia Regional Controller, GFSS and AFT on suspense account management.

Develop and implement effective change management actions including training when there are new BU, new account to be onboard to the suspense management team or new process to be implemented.

Effectively and efficiently manage day-to-day operations of the team including team capacity and, utilization and career development.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

University Business Degree and/or recognized accounting designation (Chartered Accountant or CPA);

8+ years of progressive financial reporting and management experience; Life insurance industry experience is preferred.

Experience working with senior management teams (Strong stakeholder management requiring persuasion / influencing skills); relationship building and negotiation skills.

Experience in Blackline, Cadency or any Finance reconciliation system is an advantage.

Excellent analytical, problem-solving, and strong stakeholder management capabilities

Strong technical accounting skills with a solid understanding of the business environment

Advanced Excel skills and experience with database applications

Strong project management skills

Self-starter, detail-oriented, willingness to take ownership and accountability.

Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments.

Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.

Understanding of Infor Lawson or general finance systems / applications available in the market.

Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must).  Proficient in MS Office suite including Outlook, Word, Power Point, and Project.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement