We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

MEET YOUR TEAM 

The Sustainability Customer Adoption Unit (SCAU) is part of the Sustainability Growth Unit (SGU). The mission of the SGU is to enable sustainable business strategies and models, mainly by following an ERP-centric Sustainability approach. 

To contribute to that, the mission of the SCAU is to drive adoption of the SAP Sustainability cloud solutions and support continuous customer success. The SCAU is a global unit and comprised of two teams: Adoption Services and Adoption Care. 

In the Adoption Care team, we deliver on that mission to drive adoption with: 

Early adoption support

Product Success 

Adoption office (enablement, strategy & operations)

 

EXPECTATIONS AND TASKS 

As a Sustainability Adoption Facilitator in the Adoption Care team, you are motivated to drive our success in sustainability by securing customer success and knowledge growth across the ecosystem. The role will especially focus on our Circular Economy solutions (Green Token, Responsible Design and Production) as well as ESG Reporting solutions (Sustainability Control Tower). 

You will work in a global team and play an instrumental role in (non-exhaustively):

Early adoption support: 

Delivering our SAP Sustainability Adoption Care Program (ACP) 

Initiate the adoption of inactive license-customers 

Product Success: 

Support our team-internal product champions for Responsible Design and Production as well as Green Token in their duties and responsibilities 

Help the GT and RDP product champions to oversee the customer statuses; create regular updates and forecasts on adopting and active customers 

Adoption Office: 

Leading initiatives for next level adoption aligned to our overall strategic themes

Contributing to knowledge management & enablement (content, sessions, ...)

Providing assets and sustainability expertise to Customer Success Managers (CSMs) to drive adoption across the Customer Value Journey (esp. for GT and RDP)

Overseeing the regional adoption status in CEE and APAC and working together with local allies and stakeholders 

 

QUALIFICATIONS 

Customer focus: Be comfortable in customer conversations, understand the customer’s requirements and goals and turn them into actionable plans to increase their product usage and value attainment; 

(Deep) technical product understanding: 

Profound business processes and technical knowledge of the SAP solutions as well as SAP-internal processes

With experience in SAP Green Token, SAP Responsible Design and Production and/or SAP Sustainability Control Tower (big plus)

Experience in other (SAP or non-SAP) Sustainability or adjacent solutions, for example Data and Analytics (big plus)

Expertise in sustainability-related fields, for example Circular Economy and/or ESG Reporting,(big plus)

Further (soft) skills: 

Pro-active and highly self-responsible working style, a team-player and problem-solver, results-oriented, with a can-do attitude

Diligence, with an eye on high quality results without being perfectionistic 

For internals: experience with the customer data related tools at SAP 

Business fluent in English (must-have)  

Work experience:  

At least 4 years 

Relevant SAP experience (technical and/or industry knowledge, SAP-internal network, etc.)

Preferably a proven track record of working in an adoption-related customer-facing role (CS professional, Business Process Consultant, etc.)

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 417523  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.