JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to decommissioning. 

Role Purpose 
In this role, Sustainable Operations Director will report directly to the Head of Sustainable Operations – AMER and support a set of clients in a specific industry vertical/verticals centralized in the U.S., and potentially operating in other global regions. This role will review sustainability requirements, programs, goals, and KPIs for JLL clients to ensure delivery meets and exceeds client expectations. This role will also oversee teams of energy and sustainability professionals, who are delivering services in the specific industry vertical/verticals, to ensure their performance and career growth meet expectations.

This position is remote, requiring in-office presence and site visits periodically. 

What this job involves

Key responsibilities include:

Strategy Development/Execution:

Input into the design and implementation of the global platform delivery model that will meet client needs, delivery, and quality targetsWork in partnership with strategic account executives to develop account delivery plans to support client retention, cross-selling, client satisfaction, and account growthPartner with client-facing and sales teams to ensure that appropriate renewal strategies are in place for the managed accountsDrive consistency of delivery of Sustainable Operations across the managed accountsIdentify optimization opportunities to drive efficiencies into the delivery team’s work flow and to increase profit margins where possibleCollaborate with Sustainable Operations Excellence to support development of and implementation of Sustainable Operations guidelines, playbooks, and toolsMonitor performance of delivery teams and corresponding client satisfaction

People Management:

Lead and develop existing (and future) teams of sustainability practitionersDevelop a culture focused on clients, people and teamwork, accountability, continuous improvement and innovationOwn end-to-end employee management including hiring, onboarding, leading, developing, and mentoring team members.Diversify and develop workforce to meet evolution of client demand with a strong focus on technology

Relationship Management / Client Service

Develop and maintain strong working relationships with key clients and with key internal stakeholders (including Business Line Leads, Client Relationship Managers, Sales teams, Account Directors)Ensure high level of execution and client satisfaction for all services performed and that the team exceeds targetsLead effective mobilization (transition) of new and expanded client accountsOwn the scope of work for each client and program; identify any scope creep and opportunities for expansion of JLL services in the energy and sustainability fieldParticipate in developing Sustainable Operations services for JLL clients through organic growth and client requests for proposalsProvide strategic direction and guidance on ways to enhance and expand service delivery to the client, including leveraging supply chain partners, internal collaborations, and the broader Sustainable Operations team

Budget Management

Own accountability for cost management applicable to the accounts under management and controlReview the financials of the managed accounts monthly and identify any gaps in revenue trackingOwn resource management and understand the financial implications related to the unbalanced resourcingEnsure team members are allocated appropriately to the correct client accountEngage in conversations with JLL account directors and client to adjust any scope creep and develop opportunities for program and resource growth and expansionStrive for optimal financial structures where possible (e.g., fixed fee vs. reimbursed headcount) to enable efficiency gains and improved margins

The successful candidate will have a combination of management skills, the ability to lead multiple & diverse teams across a large region, operations leadership experience, and an ability to collaborate effectively across functions to deliver strategy and business plan. The candidate needs a demonstrable strong financial acumen and structure approach to problem solving.

Experience

Demonstrated ability, with 8 plus years of experience managing a team and delivering through othersBackground (5 plus years) in sustainability in the commercial real-estate environment, including energy efficiency, water and waste reduction, social value, carbon accounting and reporting, energy procurement, and holistic corporate sustainability initiatives.Experience in developing operational processes and successfully launching new initiatives within a team or organizationDirect experience in managing P&L and financials of team or sophisticated projects

Key Competencies

Excellent analytical and program management skillsExcellent communications skills and ability to engage in difficult conversationsStrong cultural alignment: unwavering ethical standards; drives excellence and innately collaborativeStrategic in nature, with a strong bias towards transformation and executionBusiness first - Focuses on customers and clients, business/financial acumen, JLL firstOperates with a sense of urgency and is decisiveAn authentic leader, stimulates action with a balanced leadership style of control and influenceProject Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.

Estimated total compensation for this position:

174,000.00 – 216,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL, New York, NY, San Diego, CA, San Francisco, CA, Washington, DC

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.