About this role:  

This is a unique opportunity to join our Global Retention Programs team within the Global Service & Delivery organization. You will support the team on delivering business-critical insights to the organization that will help Gartner identify client retention risks and constantly innovate our retention best practices 

What you’ll do:  

This stint involves driving some of the high business impacting strategic initiatives which aim to drive key business priorities of GRP with an ultimate focus towards client retention. You will drive efficiency and productivity across the client value chain. The goal will be to support client facing associates with actionable data insights, robust processes, and tracking systems.  

Core Operations: 

Drive client retention and engagement by collaborating with and empowering Global service delivery groups across client retention life cycle Drive operational excellence – incremental improvement of overall operational engine – reduced process steps and complexity by developing intuitive and simpler process design/interfaces and automate it Create and maintain dashboards, trackers, and other data documents to deliver high quality actionable insightsCapture and analyze lagging/ leading business KPIs across all stages of the client value chain to generate actionable insights, develop implementation plans and ensure execution of all changesContinuously improve quality of processes & deliverables by establishing a regular process check and measurement mechanism

 Continuous Process Optimization 

Identify process improvement opportunities and apply LEAN principles to boost efficiency and productivity of processes & people  Keeping in mind ‘One Gartner’ approach to serve clients, integrate and standardize all possible elements of the process. Also, aim for economy of scale by integrating all process touch points (Sales, onboarding, servicing, client surveys) of client’s journey in order to map the client behavior better to deliver client valueContinue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert SDAs/Leadership on lagging/leading KPIs 

 Collaboration and Stakeholder Management 

Own stakeholder management, relationship building with team members and with cross-functional units. Ensure right communication and positioning of the vision and priorities to team membersCommunicating and presenting analytical insights to internal stakeholders and to senior management Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates’ manual work streams  Delivering strong support to the stakeholders with a no-limits mindset to do everything to increase retention Drive problem solving via story boarding and driving discussions in various forums Actively Improve collaboration and close-coordination with global teams across time-zones 

What you’ll need: 

MBA with 1-4 years of work experience Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met Experience working with VBA and Python is preferred. Good command of knowledge related to Information technology, product development and its application to business. Knowledge/experience on analytical problem solving, analytical tools  

What you’ll get: 

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:  

Competitive base salary Flexible work environment A great work culture 

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:97358

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