We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
Who You'll Work With
Reporting to the Executive Vice President & Chief Customer Experience Officer, the Senior Vice President of Operations is responsible for leading the operational cadence and supporting the growth of Cisco’s Customer Experience (CX) organization. Lead a global team to deliver business insights, planning, and programs that support the growth, scale, and delivery of CX’s business and strategic priorities. Ensure business operations are efficient, effective, and aligned with the organization’s strategic goals and objectives
What You'll Do
Key Responsibilities:
Operational Management: Lead the operational cadence of the CX business to drive efficiency, scalability, and productivity related to tools, processes, and people. Influence the organization’s ability to gather, interpret, and act upon relevant data for informed decision making. Support all business insights and strategic advisory for CX business across Growth, Go-To-Market, Delivery and Sales verticals. Deliver strategic programs and change initiatives that support our customer and partner adoption journeys and amplify CX value. Influence CX portfolio investments based on industry insights and in alignment with long-range strategic decisions. Deliver all software lifecycle adoption & renewal insights and Customer Success MetricsMeasure the Business: Drive efforts to optimize and refine existing Key Performance Indicators, ensuring alignment with organizational goals and objectives.Continuous Improvements: Implement best practices and technology to streamline operations and enhance overall organizational effectiveness. Promote metrics standardization and governance for CX.Stakeholder Engagement: Interlock with CX executives and cross-functional leaders to prioritize requirements for growth and maintain alignment to Cisco’s strategic priorities. Collaborate with all stakeholders across the organization to align operational objectives with broader business goals.Communication: Facilitate communication and coordination between different functional areas to ensure a seamless flow of operations.Who You Are:
Operational Expertise: An experienced leader deeply skilled in implementing operational strategies that enable large organizations to run with optimal efficiency and productivity. You are results oriented and able to drive operational improvements through critical thinking and collaboration with others. You have demonstrated thought leadership, business, industry, and financial acumen. You have demonstrated ability to link industry trends to implementable actions to support operational innovation.Leadership Skills: Strong leader who can inspire and motivate teams to achieve operational excellence. You have a track record of building high-performing teams, developing talent, and fostering a culture of collaboration and accountability. You are a compassionate and motivating leader who recruits, develops, and retains exceptional talent.Strategic Thinking: You have a strategic approach and the ability to align operational goals and objectives with the overall strategic direction of the organization. You should be able to identify opportunities for growth, innovation, and efficiency improvements within the operations function.Problem-Solving Abilities: You must be effective problem solvers who can quickly analyze complex issues, develop practical solutions, and implement action plans to address challenges. You have a proactive approach to identifying and mitigating risks within the operations environment.Analytical Skills: You possess excellent analytical skills, with the ability to interpret data, analyze trends, and make data-driven decisions.Communication and Relationship-Building: You have effective communication skills to convey operational strategies, objectives, and performance metrics to various partners across the organization. You are adept at building and maintaining trusted relationships and influence broadly (up, down, across) in order to reach the best possible outcome for CX.Change Management Abilities: Given the dynamic nature of business environments, you should be adept at managing change and driving organizational transformation initiatives. You should be comfortable leading change management efforts and guiding teams through transitions.Customer Focus: You have a customer-centric attitude and a deep understanding of the importance of delivering exceptional customer experiences through efficient and effective operations. You prioritize customer needs and expectations in decision-making processes.Ethical and Integrity: Integrity and ethical conduct are critical qualities given you likely oversee sensitive information. You demonstrate a commitment to upholding high ethical standards and fostering a culture of integrity within the operations function.Adaptability and Resilience: You are adaptable and resilient, able to thrive in fast-paced and dynamic environments while navigating challenges and setbacks effectively. You should be able to lead teams through periods of change and uncertainty with confidence and composure.
Our minimum requirements for this role:20 years of proven experience in the software, services and technology industry sector with demonstrated General Management experience.15 years of global operations, business insights, and planning experience.Degree or equivalent experience in Business / Engineering or relevant field.
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. A passion for technology and world changing? Be you, with us!
#WeAreCisco