The Citi Retail Services **SVP, Program Manager** oversees the planning, execution, and monitoring of multiple interconnected projects within the organization to ensure they align with strategic goals, meet deadlines, and stay within budget, by coordinating cross-functional teams, managing dependencies between projects, and communicating progress to stakeholders; essentially acting as a leader to achieve a larger organizational objective through effective program management. **INDIVIDUAL CONTRIBUTOR RESPONSIBILITIES:** + Direct the creation of multiple programs and manage their alignment to business goals. + Lead the facilitation, coordination, and arbitration of cross functional macro level topics within/across programs and with Senior Management. + Identify stakeholders and key organizations and build and manage relationships with each throughout the program lifecycle. + Lead the identification and drive resolution of issues, including those outside established programs. + Work with stakeholders to ensure program and project scope meets business objectives. + Work with program sponsors to ensure business case/cost benefit analysis is in line with business objectives. + Managing stakeholder expectations and resolving conflicts. + Identifying and mitigating risks, proactively addressing potential challenges. + Managing and overseeing control design and operating effectiveness reviews, providing recommendations on enhancements. + Drive adherence to program and project policy, processes, procedures, methods, and standards. + Support Program Sponsors with ensuring proper resourcing for programs, even when those resources are owned by other departments, to ensure the program can be completed. + Identify risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary. + Responsible for communications to leadership on program statuses, issues, escalations and risk dispositions on a timely basis. + Responsible for general program oversight of assigned programs with a focus on readiness and on-time and on-budget delivery. **QUALIFICATIONS:** + 10+ years of experience in Product, Program, or Project Management + Bachelor’s/University degree, Master’s degree preferred + 2 plus years of experience as Business Analyst or Systems Analyst + 2 plus years of experience at creating decks, process flows, procedures, project/tasks/mitigation plans + A strong understanding of business procedures, financial services, and technical terminology + Organizational, analytical, decision-making, and problem-solving skills + Clearly understands waterfall and agile practices and principles, has experience in Scrum + Proficient in Microsoft products: PPT, Word, Excel, Project, Teams, Outlook, Visio and SharePoint **KEY ATTRIBUTES:** + Business, Technical and Financial acumen + Collaboration and Influence Savvy + Communication (written and verbal) + Organization + Accountability and desire to own + Critical thinking and ability to apply analytic frameworks + Client and customer focused + Team and thought leadership ------------------------------------------------------ **Job Family Group:** Project and Program Management ------------------------------------------------------ **Job Family:** Project Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Schaumburg Illinois United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $144,480.00 - $216,720.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Feb 27, 2025 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. 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