The Services’ Treasury & Trade Solutions (“TTS”), End User Computing (EUC) team is responsible for driving management, governance and compliance of End User Computing (EUC) as well as IT enable and IT Enabled Smart Solutions (ITeSS) through the consistent implementation of policies, standards and procedures. The team partners with others across TTS, Services and Citi to drive implementation of enterprise wide EUC & ITeSS strategy, policies, processes, and practices. The team is also responsible for measures that deliver transformation and policy adherence to advance the progress of TTS’ EUC and ITeSS risk reduction agenda. This role reports to the TTS EUC and ITeSS Sector Lead and supports the effective management, governance and reduction in EUC and ITeSS risk through operationalization of the requirements set out in policies, standards, procedures and regulatory obligations. The role involves vertical as well as horizontal management of and communication with multiple local and international stakeholders internally within TTS, Services and other Citi Businesses and Functions. Excellent negotiation and communication skills, combined with capacity to influence a wide range of audiences, as well the ability to lead delivery and oversight of multiple deliverables some with conflicting delivery timelines are key in this role. **Responsibilities:** + Provide Leadership in the governance of Data Automation Solutions across TTS Operations + Internal/External Audit experience in a global multi-location environment + Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms + Program governance experience along with working knowledge in application of Policies, Procedures, and business operations + Drive and monitor business progress against Regulatory Commitments. + Drive business wide policy adherence and remedial action associated with Policy adherence, as well monitor exceptions, identify drivers of exceptions and lead return to compliance. + Engage with business and Global Functions leaders’ efforts to drive EUC agenda progress. + Lead Partner with management communications relative to EUC Transformation & Governance with senior management, the Executive Operating Committee, Business Risk and Control Committees and the Audit Committees of the Board as needed. + Partner effectively across the firm with key teams to deliver on TTS EUC & ITESS strategy, including EUC Inventory management vs regulatory commitments. + Exercise independence of judgement and delivery autonomy as appropriate. + Acts as SME to senior stakeholders and /or other team members. + Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc. + Support key transformation projects across TTS Ops Business Execution and Transformation. + Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control-related matters with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + A minimum of 8 years of experience at a global financial institution, 10+ years of experience + Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities. + Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures. + Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution in a collaborative approach which includes vetting/troubleshooting. + Well-developed listening skills and a strong ability to engage at the senior management level. + Ability to understand and operate successfully in a complex, heavily matrixed corporate. + Ability to understand and operate successfully in a complex, heavily matrixed corporate environment. + Demonstrates consistent track record of having worked as a Program Manager, or working on large, strategic cross-functional projects. + Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers. + Demonstrated ability to lead change management across large global organizations. + The ability to collaborate effectively, while also providing a constructive challenge to status quo thinking + General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions + Effective communicator, both orally and in writing and ability to present findings to senior management and stakeholders using data to tell a story. + Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests. **Education:** + Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Data Management & System Operations ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Tampa Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $119,680.00 - $179,520.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Nov 04, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. 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