Location: London or Oxford

Are you a data-driven leader?

Can you ensure optimal enterprise-wide performance, technical resilience and business continuity?

About the Team

Digital Business Solutions (DBS) is a global Technology team focused on delivering comprehensive digital capabilities that underpin enterprise-wide operations. The DBS team plays a pivotal role in supporting all business systems while actively driving digital transformation initiatives across the organization. The DBS team is integral to the organization's success, providing the technological foundation necessary for efficient operations while fostering a culture of innovation and continuous improvement across the business.

About the Role

As the SVP for Digital Business Solutions, you will oversee the platforms and applications supporting the global Elsevier business inclusive of DBS (such as Billing, Account Setup, Product Configuration, Customer Support, Marketing technology, CRM, and Business Intelligence). You will ensure the optimal performance, technical resilience and business continuity of all DBS. You will lead a team to meet the needs of internal Elsevier customers across the enterprise including critical areas such as Sales, Finance, Pricing, Product Management, Customer Service, Data Operations and Marketing.

Responsibilities

Responsible for global change, release management, critical incident management and continuous improvement of DBS. Partnering with executive stakeholders in the business units (BU CEOs and VPs of Finance) to ensure that they receive their daily (and other regular) financial metrics in a timely manner. Improving the resilience, accuracy and timeliness of these processes by putting them on par with customer-facing production systems.

Directing, organizing and actively overseeing key projects that affect multiple verticals and cut across numerous functional areas of the business (e.g. initiatives to overhaul our Pricing & Contracting systems, CRM systems, Content Pipeline systems).

Assisting Elsevier and RELX stakeholders in the implementation of RELX-wide finance system (e.g. the “One Finance” system); and owning the ongoing support and enhancements of the platform. Partnering with counterparts in other RELX divisions via the Business Systems Community of Best Practice to share best practices and tools

Supporting an Agile culture and mentality within DBS, and ensure that each team or squad works closely with their stakeholders and product counterparts to set expectations and to receive feedback early and often; and to minimize cost/timeline/scope surprises in the execution of projects.

Monitoring changes or advancements in technology to discover ways the company can gain a competitive advantage via the adoption of these technologies within DBS by analyzing the cost, value and risk associated with these technologies.

Defining and refining an evolving 3-to-5 year roadmap for DBS (“What should the DBS platform(s) look like in 3-5 years, and what should the organization look like – to support the revenue growth of Elsevier while maintaining the margin growth?”). Setting objectives and strategies for the DBS technology team, in a manner that tangibly connects their goals to those of the business units they support.

Selecting and implementing suitable technologies to streamline & optimize business benefits through these systems by making appropriate Buy vs Build decisions. Driving the design of systems and platforms to improve customer experience, provide business insight, achieve regulatory compliance, meet security standards, and drive value to the business

Helping craft business cases for large-scale projects, which may either be internal (to Elsevier or RELX) initiatives or may be a subset of a product-related initiative that requires significant work from the DBS team.

Setting the tone for all DBS team by implementing a culture of diligence, quality, innovation, collaboration and a sense of urgency to achieve defined objectives. Raising the bar for all managers in DBS by setting the expectation that each manager owns the culture for his or her team, which includes productivity improvements, cost containment programs, information security ownership, succession planning, Cares participation, Inclusion & Diversity initiatives, employee morale and EOS survey follow-ups.

Requirements:

Proven experience as an executive leading technology teams. Proven stakeholder management skills, both from a proactive and reactive standpoint.

Excellent knowledge of traditional Business Systems (e.g. Salesforce), and the dependencies between products and Business Systems.

Experience in planning and leading complex IT implementations. Deep understanding of data analysis, budgeting and business operations.

Experience with acquisition due diligence and integrations of acquisitions

Highly effective people leader who attracts and retains strong talent and can operate at all levels of the organization, to motivate and energize the team

Possess a strategic and business-oriented mindset. Have excellent organizational and leadership skills paired with outstanding communication and interpersonal abilities.

Hold a bachelor’s degree in a technical discipline, or have extensive work experience in a technical management capacity.

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

Generous holiday allowance with the option to buy additional days

Health screening, eye care vouchers and private medical benefits

Wellbeing programs

Life assurance

Access to a competitive contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Optional Dental Insurance

Maternity, paternity and shared parental leave

Employee Assistance Programme

Access to emergency care for both the elderly and children

RECARES days, giving you time to support the charities and causes that matter to you

Access to employee resource groups with dedicated time to volunteer

Access to extensive learning and development resources

Access to employee discounts scheme via Perks at Work

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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