Job Purpose & Scope Manages and administers complex fiduciary accounts and supervises fiduciary associates and junior officers in the administration of fiduciary accounts. Responsible for sourcing, developing and closing new fiduciary account business to achieve Trust and Wealth objectives. Essential Job Functions Manages and administers fiduciary accounts of varying complexity including, but not limited to: Corresponds, communicates, and meets with clients ensuring that a high level of client service is provided, and strong client relationships are developed and maintained. Understands client situations and circumstances, including knowing the clients’ extended family and next generation to develop and proactively deliver solutions to meet client needs. Evaluates trust documents and administer trusts in accordance with terms and applicable laws. Communicates with beneficiaries, evaluates requests for distributions and decisions appropriately. Presents discretionary trust matters to Trust Administration Committee (TAC), after consultation with Regional Director and/or Chief Fiduciary Officer. Reviews fiduciary tax returns and works collaboratively with outside tax preparers. Works with Manager of PHI regarding all unique assets in the handling of such assets maintained in trust accounts. Identifies issues for escalation and consultation with Regional Director and/or Chief Fiduciary Officer, providing analysis and preliminary recommendations, including hiring of outside counsel, when necessary. Successfully partners with centers of influence and the professional community to develop a network of external referral partners. Travels within local market area to meet with clients and prospects for new clients. Establishes and maintains mutually beneficial business relationships with internal Bank partners, such as branch bankers, lenders, and other Bank employees. Meets with and educates Bank partners to position the value of Trust and Wealth capabilities. Seeks opportunities to demonstrate subject matter expertise, including making effective internal and external presentations, to develop credibility and enhance the Bank’s reputation. Communicates and collaborates effectively with teammates. Cultivates and maintains strong client relationships. Corresponds, communicates, and meets with clients, ensuring a high level of client engagement to build and strengthen client relationships. Manages, mentors and trains junior and new team members. Maintains accurate and well-organized records and files. Produces timely, thorough and accurate work, ensuring deadlines and regulatory requirements are met. Regularly exercises discretion and judgment in the performance of essential job functions. Maintains good punctuality and attendance to work. Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities Knowledge of applicable probate and trust laws. Knowledge of federal income, estate, gift, and GST tax; multi-state estate and tax planning issues. Knowledge in trust accounting and management software, preferably TrustDesk (FIS product). Ability to serve in an advisory capacity to clients and families. Ability to interpret legal documents. Ability to communicate effectively both verbally and in writing, including presentation skills. Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills. Ability to demonstrate effective sales and business development skills. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. Ability to work in a team environment both internally and externally with clients’ advisors. Ability to demonstrate effective customer service skills. Ability to train, supervise and develop staff. Ability to work without close supervision. Ability to travel on company business. Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications Bachelor’s degree in business, finance, or accounting, or commensurate work experience, required. 7+ years’ experience in a personal trust administration and/or investment management role in a fiduciary environment required; and/or 7+ years’ experience in estate planning, trust administration, and/or probate in a legal practice required. 2+ years of work experience in a leadership or supervisory role, required. Prior work experience with high net worth planning and administration, preferred. Active JD, CFP, and/or CTFA certification, preferred. Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #DNP EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.