Under the general supervision of the Chief Operating Officer, the incumbent will provide ongoing supervision of the Care Management (Division) which includes all outreach and care coordination programs, mental health community-based operations, transitions of care and integration efforts.  This role will be a strategic and transformational leader. The organization operates in many locations around New York City and is recognized as a valued thought-leader in the sector.

ESSENTIAL JOB FUNCTIONS:

Management

The Senior Vice President of Care Management provides overall supervision of health homes program, mental health community programs such as ACT, IMT, value -based initiatives, transitional services to housing for clients with Serious Mental Illness (SMI), community outreach grants, as well as health integration activities to achieve operational, quality, and fiscal objectives in accordance with sound health care management principles.

Program operations

Develop an organizational structure of reporting relationships between programs directors and senior management which ensures that at each level adequate program supervision is being received on a routine basis and there is complete compliance with regulatory standards and requirements within the respective program. Develop and provide quality programs and services within scope of responsibility. Drive strong operational performance and achieve budgeted financial objectives. Increases revenues and income. Drive census building efforts and strategic planning. Define the scope of work, of programs, oversee the implementation of services, advise staff on service delivery, whole health initiatives, monitor operations. Develop and implement new program services. Create operating plans and oversee the functional development and maintenance of data collection systems that support integration, community-based outcomes e.g., EHR, database and dashboards. Develop and drive succession planning efforts with other Division Leaders. Implement programs to enhance continuous pipeline of applicants for development direction, coaches’ employees, provides feedback and builds commitment. Responsible for a care management approach that meets the evolving needs of customers and ICL 's whole health model that result in demonstrable impacts to health outcomes, cost of care, equity, and patient experience. Lead large multidisciplinary clinical and care management teams addressing a wide range of mental health concerns and inclusive of programs such as complex case management, care management support of providers in value-based contracting relationships, and behavioral health care management. Strategic responsibility for shaping a sophisticated care management, community outreach program, Intensive community based Mental health programs that can evolve and be customized to meet member, community, and funder needs.

Provide strategic planning and development for ongoing programs and new programs

Ensure special issues and/or populations which should be areas of focus to include the development of programming to facilitate client transitions to the most independent and fulfilling level. Ensure maximization of census by coordinating outreach and care coordination efforts of various programs to a comprehensive wrap around referral sources.

Development of New Program (s) Initiative

Identify service gaps. and plan programs and service initiatives to address these areas presenting proposals to various funding sources. Function as a liaison through New York State Office of Mental Health, the New York City Department of Health, and other regulatory agencies with respect to ongoing operations and community-based services. Plan and supervise the submission of grants to fund services consistent programmatic needs. Lead Care Coordination and community Value-Based Services initiatives. This role will facilitate a positive working relationships that result in meaningful collaboration between ICL Programs and third parties related to Value Based Programs. Attend, coordinate and provide executive management linkage to the Community. • Advisory Boards associated with the division's programs with respect to its various activities. Delegate responsibility for attending provider agency meetings and community organization meetings as appropriate. Participate in annual budgetary planning meetings as well as monthly agency-wide budget reviews. Facilitate monthly division meetings reporting feedback from administrative services to successfully integrate programs with health homes and care coordination activities as well as to connect clients to the ICL’s HUB, a whole health trauma informed, patient-centered care, 43,000 square foot building that represents ICL’s commitment to a whole health approach to care that is grounded in the interconnection of physical, behavioral health, housing and socio- determinants of health. Drive partnerships and alliances to continue increasing ICL’s wrap around services, mobilizing a referral network and financial resources to strengthen community services.

External Relations 

Build external networks and beneficial partnerships and coalitions with the broader community, government agencies and entities, funders, and external partners. Leverage relationships to amplify the division’s impact.

Professional Experience + Qualifications

Ten or more years of clinical, management and progressively administrative experience within health care and/or health related fields. This experience should be at the level of ongoing program administration, systematic transformation of healthcare, integration, value-based service delivery. Proven experience leading and growing large complex client-community relationships. Client engagement roles such as: strategic client management, care coordination, care management, community integration, transitions of care.  Proven track record in driving growth through large, complex, long-term service contracts into payer organizations, local state and federal funders. Collaborative style and history of partnering and driving integrated activities across multiple organizations to achieve objectives.

Leadership Style + Characteristics

Lead with Empathy: Demonstrate and foster, by example, a supportive, nurturing, and inclusive environment for clients and staff. Empowering: Empowering others through mentorship and delegation of complex tasks, helps to build future leaders you can rely on with confidence. Ethics and Values: Embrace ICL’s values with a focus on what’s best for the clients. Teamwork: Demonstrate to be a team player, by providing clarity and transparency to the teams, be an active listener, foster collaboration and have a direct impact on the vision of the company. Accountability: Cultivate a culture of accountability that leads to further growth, as individuals at all levels encourage learning from mistakes.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals. Proficiency with various software programs including Microsoft Office and the company’s EHR software. Critical thinking, change management skills and approaches. Data driven decision maker. Excellent interpersonal skills. Excellent oral and written communication skills. Ability to work under stress, prioritize and meet deadlines. Ability to understand and support the agency’s mission, vision, standards and code of ethical behavior. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

QUALIFICATIONS AND EXPERIENCE:

Bachelor’s Degree; master’s degree in business, Public Health, healthcare administration or similar (LCSW, MBA, MHA, MPH). Ten or more years of clinical, management and progressively administrative experience within health care and/or health related fields. This experience should be at the level of ongoing program administration, systematic transformation of healthcare, integration, value-based service delivery. Proven experience leading and growing large complex client-community relationships; Client engagement roles such as: strategic client management, care coordination, care management, community integration, transitions of care. Proven track record in driving growth through large, complex, long-term service contracts into payer organizations, local state and federal funders. Collaborative style and history of partnering and driving integrated activities across multiple organizations to achieve objectives.