The **TTS Ops Risk & Control Program & Governance Manager** will be responsible for the successful execution of multiple high priority programs across Risk & Control in TTS Operations. The role will enable TTS to align with the enterprise-wide risk transformation approach creating consistency and efficiency across the bank. This important role will partner with Operations and Technology to ensure continuous alignment and drive systemic control uplifts across our payment processing applications. The Program manager will provide critical risk oversight throughout the program lifecycle from scoping, design, implementation, through to sustainability phases. The role will establish governance structures and frameworks to ensure completeness, prioritization and delivery of strategic programs at agreed timelines. Excellent communication skills required to negotiate across all levels of the organization. Supporting a wide range of sponsors and stakeholders for the purposes of providing status updates and ensuring that all programs are meeting key milestones and success criteria. **Responsibilities:** + Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. + Lead comprehensive risk challenge at all program phases. + Develop and maintain relationships across Risk Management, Operations, Technology, Transformation, Central Control and lines of defense to ensure appropriate management of Operational Risk processes. + Develop clear rationale and prioritization to support investment decision making. + Collaborate with stakeholders to ensure scope is clear and deliverables and timelines are well defined and agreed by all. Ensure changes in scope are documented and approved as per the agreed governance model. + Develop and maintain a detailed end to end program plan, defining the execution tasks, timelines, and dependencies, of the program. + Define clear roles and responsibilities across the program to ensure that all tasks within the project have clear accountability. + Maintain the program cadence. Monitor program progress and set deadlines. + Prepare senior management reporting and discussion materials to provide transparency and drive timely decision making. + Leads the identification and drive resolution of issues, including those outside established program of work with stakeholders to ensure project scope definition. + Meets business objectives and work with program sponsor to ensure business case/cost benefit analysis is in line with business objectives and creates/maintains KPIs and KRIs associated to business goals. + Monitor sustainability post implementation. Track impact and benefits of uplifts, identify issues and work with stakeholders to resolve. + Assists program team in negotiating for resources owned by other departments in order ensure the program success. + Fostering a culture of operational risk awareness and ownership across the organization. + Provide in-depth and sophisticated analysis when defining problems and proposing solutions. + Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency **Qualifications:** + 10+ years of relevant experience, and a minimum 6 in Risk Management positions + Financial Services, Markets or Banking background preferred + Prior experience in Core Operations, Operational Risk Management, Risk Assurance, Risk Consulting, or Process Management roles. (preferred) + Solid proven experience in Portfolio or Program Management. + Ability to operate at different levels: to analyze issues, synthesize them. Develop themes. Understand risks, translate lessons learned into actions. + Ability and willingness to adapt to a fast-moving change environment. Strong communicator, written and oral across all levels of the organization, with ability to deliver succinct messages to senior sponsors across the firm. + Resilient and results oriented, with the ability to influence positive outcomes and deliver best class governance and controls. + Team player able to bring together wide range of individuals in pursuit of execution and progress. + Creativity. Adaptability, Drive and decisiveness to enable fast decision making, minimizing debate. + Ability to clearly define roles and responsibilities delegating to the appropriate team members. + Forward planning, and problem avoidance and solving skills. Leadership to drive execution while able to minimize tension and ensure the team operates efficiently. **Education:** Bachelor’s/Master’s degree in Business, Analytics, Finance, or related discipline (or equivalent) ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Operational Risk ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New York New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $163,600.00 - $245,400.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Nov 15, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. 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