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Business Area: Global Services Support - Customer Data Management

Job Summary:

The Software Operations team works hand in hand with the mission of Professional Services (PS) which is to qualify, design, quote, sell and implement software solutions into our customers’ environments. The role of the Technical Project Coordinator (SW TPC) is to manage all aspects of the solutions project delivery including, but not limited to, requirements gathering during Pre-Sales, project documentation, pricing, purchasing, scheduling, implementation, invoicing, and issue resolution. 

The SW TPC will interact with the Solution Architects, Business Consultants and Technical Specialists from Professional Services, other Lexmark teams, specific suppliers and/or end customers to facilitate speed up and add value to Software sales in four specific areas: Presales engagement, Solutions Pricing, Project Delivery Management and Invoicing. Works closely with the ISS Solutions Delivery Team to ensure accuracy and validity of all contracts, projects, and opportunities, taking into utmost consideration the customers’ satisfaction in their over-all Lexmark experience by providing accurate and supported billing documentations and acting as liaison with other ISS teams to raise other customer requirements.

Roles and Responsibilities: Presales Gather requirements from Sales (Account managers, BDM), PS Business Consultants and end customers to simplify the administration in D365 in Account, Opportunity and Projects level. Inputs in D365, Experlogix, Anaplan, SAP, MDM, the business case needs and structure for Sales (MPS, Traditional direct/indirect/Channel) with accurate information and data. Analyze data in the systems (SAP, D365, MDM, Experlogix) to facilitate, speed up the Sales Cycle and prevent errors in workflows, by taking action. Communicate with SA (Solutions Architect) team to ensure technical validation is performed when required. Coordinates with other Professional Services teams (and escalates if required) discrepancies in data to prevent blockers in Project delivery. Reach-out to end customers to set correct expectations about the completion of the transaction. Ensure accuracy of the data and reports in D365 for solution type proposed, number of devices and years of SMSA (Software Maintenance & Support Agreement), prices included in proposal, order status, invoice status, contract’s value. Solutions Pricing Creates software solutions and services quotes 1st Level Approver for Quotes in Experlogix, SW TPC supports the PS Sales team and Account Managers in their requests for specific target price in the discussion with pricing to explain what the global business case (hidden cost, expected revenue) Approver in Experlogix quotes for Software when special discount does not require approval from Pricing Team. Project Delivery Management SW TPC is the purchaser for Software using Ariba, and any other parts required from external suppliers to support the PS team's activity in the field to perform Software Installations successfully in time for both Enterprise and MPS Customers. SW TPC has the responsibility to look for discounted rates if possible, during Project Implementation stage. Follow up with the PS teams, 3rd party vendors and end customers to ensure that everything will be delivered on time before the implementation starts. SW TPC has the responsibility to request and follow-up for invoices based on countries' inputs during Presales. Submit contract requests and ensure the end customers are well-aware of ending SMSA contracts and requirements for invoice automation. Invoicing SW TPC liaises with the business and the back-office teams and will work with Invoicing teams to rework invoices when end customers disagree with the Support Cash Collection team’s request for payment on unpaid invoices. At the end of the month, SW TPC will set priorities with Contracts and invoicing teams to ensure revenue committed outlook is attained. SMSA Renewal Helps finalize and set up a new renewal process where all SMSA renewals are vetted through a single point-of-contact. Coordinates with the Contracts team to provide the Accounts with expiring SMSA in an Excel file and review renewal line items that are due to expire. Researches and analyzes each line item per contract per customer for accuracy in all the data provided (expiration date, quantity, unit price, net amount, etc.). Researching involves going back to the original purchase contract by coordinating with other Technical Project Coordinators, Account Managers, and navigating through the D365 system and previous legacy systems. Pushes the renewal of renewable line items by setting up the Opportunity and Experlogix quote in D365. Sends out new quotes to customers via email for renewable line items and requests for a customer purchase order. Competencies, Skills, Knowledge, and Abilities: Proficient in coordinating and managing technical projects, ensuring timely and successful completion. Strong verbal and written communication skills to effectively interact with various teams and stakeholders. Familiarity with the ISS Software business model and its offerings. Ability to analyze and interpret data to support project decisions and improvements. Ability to coordinate with multiple teams and manage project timelines effectively. Ability to identify, escalate, and resolve issues efficiently. Keen attention to detail to ensure accuracy in project deliverables. Flexibility to work with various systems and adapt to changes in technology and processes. Education, Experience and Certifications Basic Requirements: Bachelor in Science degree in Accounting, Business or any Business-related courses Must have knowledge on D365, Experlogix, SAP, Flexera

You may send your application to recruitment@lexmark.com.

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