Company Description

WELCOME TO SWISSÔTEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.  

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILL BE DOING:
You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.

The Swiss Service Agent is the heart beat of the hotel operation!  They process all external and internal calls either by redirecting calls or assisting the caller. The Swiss Service Agent takes ownership of the caller’s request and follows up according to the hotel’s standards. The Swiss Service Agent is our guest’s trusted guide, providing accurate information relating to all aspects of the hotel assisting all external and internal guests in operating the telephone system.  

Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standardsCommunicate internal and external guest requests via applicable resort softwareMaintain and monitor the Royal Service software systemEnsure all requests logged in the Royal Service software are followed up according to the hotel’s standardsAny other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

Frequent sitting throughout shiftOccasional lifting and carrying up to 25 lbsOccasional bending, kneeling, pushing, pullingOccasional ascending or descending ladders, stairs and ramps
Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

Service focused personality is essential; experience is an assetPrior experience working with Opera or a related systemFluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferredFlexibility in working different and rotating shifts.Demonstrate strong communication skills both verbal and written.Multi-tasking, attention to detail, administrative duties and customer service skills required
Additional Information

WHAT IS IN IT FOR YOU:

Employee Benefit Card offering discounted rates at Accor worldwideLearning & Development programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & BelongingExtended Benefit Package