**Additional Information** **Job Number** 25008433 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20Mirage%20Resort%20Port%20Douglas%2C%20168-190%20Port%20Douglas%20Road%2C%20Port%20Douglas%2C%20Queensland%2C%20Australia%2C%204877) **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Switch/AYS Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong. **Position Summary** + Support your Guest Services team with general operational tasks + Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations  + Assign rooms according to guest requests and preferences whenever possible + Handle general enquiries, creating meaningful guest experiences that are tailored to the guest's requirements + Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail + Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings **About You:** + Experience with OPERA property management system or similar + Relevant experience in a similar role + Working rights in Australia + Enthusiastic to escalate your career + Self-motivated, driven and energized in a fast-paced environment + Armed with smart solutions and a can-do attitude **PREFERRED QUALIFICATIONS** + Education: High school diploma or G.E.D. equivalent. + Related Work Experience: No related work experience. + Supervisory Experience: No supervisory experience. + License or Certification: None _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._ ​ ​ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.