Building Location:32nd Avenue Building

Department:46520 Switchboard

Job Description:Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.

Work Experience:
2 years of customer service experience
Working PC Knowledge (basic Windows Operating System)

Shifts:
Overnight weekends
Weekdays rotation


This position is (32 -40hours)
Must feel comfortable working overnights.

Education Qualifications:

No educational requirements

Licensure/Certification Qualifications:

No certification/licensure required. 

FTE:0.8

Possible Remote/Hybrid Option:

Shift Rotation:Permanent Night Rotation (United States of America)

Shift Start Time:Varies

Shift End Time:Varies

Weekends:Yes

Holidays:Yes

Call Obligation:Yes

Union:

Union Posting Deadline: