Position: System Manager – Patient Care Coordinators/Oncology Financial Counselors Department: MVH Infusion Center Admin MTOWN Shift: 8AM-4:30PM Status: Full-time/ 80 hours per pay period Facility: Miami Valley Hospital/ Travel required to other sites The System Manager of Patient Care Coordinators and Oncology Financial Counselors is responsible for the supervision and coordination of scheduling, registration, and patient financial assistance occurring in the Oncology service line. This position requires a detailed knowledge base in scheduling, registration, department and billing practices, as well as an understanding of the hospital’s financial and discounting policies and how these areas impact the workflow throughout the departments and organization. The Manager is responsible for monitoring and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed, monitoring in basket pools, clearing issues in various registration and billing work queues, and managing the overall training and coordination of work of the Patient Care Coordinators and Financial Counselors across the system. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. The incumbent will be expected to be knowledgeable of, and be able to perform, the duties of the staff supervised. Involvement in departmental and interdepartmental process improvement teams will be expected. **Education** **Minimum Level of Education Required:** Associate degree **Additional requirements:** **Type of degree** : Associates degree **Area of study or major** : healthcare or business-related field **Experience** **Minimum Level of Experience Required:** 1 - 3 years of job-related experience **Prior job title or occupational experience:** 2 - 4 years of healthcare experience **Prior specific functional responsibilities:** Experience in EMR Scheduling work queues and Registration **Preferred** **experience:** Knowledge of Oncology and Infusion medications and regimens **Knowledge/Skills** Knowledge of medical billing requirements, third party payers, coordination of benefits, scheduling practices and provider template management required Knowledge of prior authorization requirements as they relate to hospital reimbursement strongly preferred Demonstrated performance excellence and leadership qualities in previous positions Demonstrates an aptitude and willingness to learn new responsibilities Excellent verbal and written communication skills Excellent organization, interpersonal, and customer service skills Ability to work independently, make decisions, meet deadlines, multi-task and solve problems; working under a moderate to high degree of pressure Proficiency in PC software, especially word processing and spreadsheet programs Experience with a hospital-based computer system (preferably Epic