Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

The Safety Event Reporting System (SERS) Administrator serves as the administrator for the Safety Event Reporting System. This role is responsible for understanding software functionality and features and configuring the software to meet organizational requirements.
The SERS Administrator will assure consistency and reliability in the user experience of all staff.  Additionally, this role will coordinate improvement and education activities related to the Safety Event Reporting System. Specifically, the SERS Administrator will provide timely support and customer service to SERS users (i.e. staff throughout the organization) and prioritize and complete configuration requests related to the system. The SERS Administrator will also facilitate key departmental processes that support both department and organization goals related to safety event reporting.

Essential Job Functions:

Manage processes that support effective organization-wide use of detection systems including but not limited to our Safety Event Reporting System (SERS) and Daily Operational Safety Exercise.Serve as the primary system administrator for the Safety Event Reporting System. Manage user support processes related to user access, reporting, troubleshooting and education. Follow internal change management processes for configuration changes.Maintain current tracking regarding organization-wide staff assignments in patient safety roles throughout the hospital. This includes SERS liaison, safety coach, and leadership escalation paths within departments; data sources; and subject matter experts. Manage and plan communications related to safety improvement and practice changes related to harm prevention. Coordinate patient safety learning activities including education sessions on error prevention and high reliability, orientation activities, organization-wide learning events, and activities planned in partnership with faculty.   Support activities related to reliability in patient safety culture and track information needed to inform education and communication plan. Manage information systems, processes, documentation, & data flow to drive reliability in internal and external data reporting. High emphasis on maintaining confidentiality Build and maintain cohesive support and strong partnership with the entire hospital community.Other job functions as assigned.

Minimum Qualifications:

Bachelor’s degree required.Program coordinator or project management experience preferred. Healthcare experience preferred.Experience with RL Datix or other Safety Event Reporting or other technical systems preferred.Experience in Data Analysis with online dashboards and data visualization strongly preferred.Excellent project/change management skills, organizational skills, analytical skills, process/systems thinking skills, and problem-solving skills. Effective written and verbal communication skills, conflict/problem resolution skills, and listening skills.Demonstrated skills in the use of Excel, Visio, PowerPoint, and other Microsoft Office products.Excellent interpersonal skills, including ability to understand and articulate the needs of the customer, assist them in making the necessary decisions to accomplish their objectives, ability to understand various perspectives and synthesize findings to achieve results.

Education

Bachelor's Degree: Information Technology

Pay Range

$49,920.00-$81,619.20 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability

Critical Illness, Accident and Hospital Indemnity coverage

Tuition assistance

Student loan servicing and support

Adoption benefits

Backup Childcare and Eldercare

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Children’s facilities

Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org