In your capacity as a DevOps Engineer for Cloud Operations, duties will vary from maintaining uptime and availability for our cloud hosted SaaS applications, to analyzing and solving complex technical production issues. You will contribute to driving efficiency in our cloud management processes through the use of automation and infrastructure-as-code tools. Developing solutions, which are repeatable and enable the rapid deployment and provisioning of new services and continue to improve the critical services we provide to our customers.

You will collaborate with geographically dispersed teams, carry out data-center and cloud provider migrations, perform maintenance and upgrade tasks as well as deploy new services to support the release of code from our software development and engineering pipelines.

Our teams operate across multiple time zones around the globe, so this role suits candidates who on occasion may need to put in extra time to deliver to timescales as required.

Your main responsibilities will include:

Maintaining uptime and availability of our SaaS platforms.  Trouble-shoot and proactively manage highly technical system issues. Deploy, configure, and maintain our tools, solutions, and our services operating on Oracle Cloud (OCI). Operating and contributing to automation with our configuration management tools including: Ansible Terraform Puppet Jenkins Ensuring that all operational and administration activities are carried out with a focus on security and operational efficiency. Operating and contributing to our monitoring and alerting tools including: Nagios Prometheus Grafana OCI Native Monitoring & Logging Working proactively with Cloud teams across IaaS, PaaS and SaaS service realms. Preparing operational reports for senior leadership, management and customers. Producing, contributing and maintaining documentation that’s supports our processes. Participation in 24/7/365 on-call rotation to respond to critical incidents and events.

Career Level - IC3