Job Title: System Administrator Location: RAF Lakenheath, United Kingdom Clearnce: Active DoD Secret Clearance Certification: CompTIA Security+, and one of the following Microsoft Certified Windows Sever Hybrid Administrator Associate, VMware VCP, or VMware Vsphere Duties/Responsibilities: Deploys, configures, maintains, and monitors active data network or converged infrastructure environments and related network equipment.  + Manages and maintains the Wide Area Network/Local Area Network (WAN/LAN) infrastructure.  + Provides support in the deployment and configuration of comprehensive routing and switching network designs.  + Monitors network issues and outages in accordance with directives and guidelines and escalating them based on severity levels.  + Provides Network Infrastructure and Cyber Transport support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity). + Diagnoses and troubleshoots Wi-Fi network and devices connected to Wi-Fi network.  + Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.  + Diagnoses, troubleshoots, and restores technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-functional devices (“all-in-one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices); issues related to network access, network storage, email, and test and image desktops and laptops.  + Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. Manages network user accounts on relevant systems and platforms. + Provides End User Device Support (Voice, Data, and Video Devices). Performs computer systems maintenance and repair. + Maintains servers, software systems, and networks. Diagnoses and resolves hardware, software, firmware, and network problems. + Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment. + Administer user accounts, file permissions, and print queues.  + Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems. + Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support. Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages. + Core Services Administrators possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications. Minimum Education: A bachelor’s degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering, or a mathematics-intensive discipline. Education and experience requirements may be substituted with: + A master’s degree (in subjects described above) with applicable experience. + No degree and five years of directly applicable experience. + An applicable certificate of training with two years undergraduate work can be considered equivalent to a bachelor’s degree. Experience: Requires a minimum of four-year’s experience, of which at least three years must be specialized experience in administrating computer systems. General experience includes operations experience on a large-scale computer system or a multi-server local area network. Education: BA/BS in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance. Education and experience requirements may be substituted with: + A master’s degree (in subjects described above) and three years general experience of which at least two years must be specialized experience. + No degree and eight years general experience of which six years is specialized experience. Certifications: Core Service Administrator + DoD 8570.01M IAT Level II Certification + CCNA or 8Z 800/801 VCP