SECTION I BASIC FUNCTION: The System Administrator I provides essential support in the management, maintenance, and troubleshooting of the hospital’s IT systems and infrastructure. This entry-to-mid-level role is ideal for individuals with a foundational understanding of IT systems who are eager to develop their skills in a dynamic healthcare environment. The System Administrator I will work closely with the IT team to ensure the reliable operation of servers, networks, and applications critical to hospital operations. Acts as an escalation point for Desktop/Service Desk Leads for troubleshooting assistance. SECTION II EDUCATION AND EXPERIENCE REQUIREMENTS: Required · Education: Associate’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional (MCP)) are a plus. OR 1-3 years of experience in a System Administration or IT support role, preferably in a healthcare setting. Preferred + Basic understanding of server and network technologies, including Windows and Linux operating systems. + Familiarity with common IT troubleshooting techniques and tools. + Strong problem-solving skills and attention to detail. + Good communication skills, with the ability to explain technical concepts to non-technical users. + Ability to work effectively both independently and as part of a team. SECTION III MAKING ELLIS EXCEPTIONAL (MEE) BEHAVIORS & STANDARDS SECTION IV: RESPONSIBILITIES OF THE POSITION: Under the direction of System Administrator II, III and Lead System Administrator. + System Management: Oversee the configuration, installation, and maintenance of servers, storage, and network systems. Ensure operation and reliability of all IT systems. + VDI: Maintain the virtual desktop infrastructure to ensure all applications / virtual environments are accessible to end users and running optimally. + Data Backup: Maintain the back systems and services for all servers, systems and services related to technical operations with no loss of data quality or content. + Monitoring: Monitor all servers and ensure system integrity. This includes ensuring availability of resources on servers/systems. + RSAT: Maintain the Active Directory, Group Policy. DNS, DHCP, etc. & enforce optimal changes as needed. + Ticket Management: Actively address and update tickets assigned to your queue/team queue. Post-resolution follow-up to ensure provided solution is efficient and satisfies workflow needs. + RCA: Provide root cause analysis of anomalies or issues that may arise in the environment for all issues. This is to understand issues to prevent reoccurring interruptions in workflow. + Database: Maintain all SQL databases and ensure maintenance tasks are running when scheduled. Also working with 3rd parties / other departments for troubleshooting as needed. + 365: Maintain ALL aspects of the Microsoft 365, including admin centers, InTune and Azure + Compliance: Ensure that all IT systems comply with relevant healthcare regulations and standards, such as HIPAA. Maintain up-to-date knowledge of regulatory requirements and industry best practices. + Troubleshooting: Address and resolve technical issues. Provide support for system problems and collaborate with other IT professionals to find solutions. + Documentation: Maintain detailed documentation of system configurations, procedures, and troubleshooting steps. Ensure that knowledge is shared and accessible within the IT team. + Collaboration: Work closely with other IT teams, healthcare providers, and administrative staff to support technology needs and integrate IT solutions that enhance patient care and operational efficiency. + Innovation: Stay informed about emerging technologies and industry trends. Recommend and implement new technologies that could benefit the hospital’s IT infrastructure and improve overall performance. + Physical Requirements: Ability to lift and transport IT equipment as needed. May require occasional on-call availability or after-hours support. Ellis Medicine is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status. Salary Range: $33.71-$50.56/hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.