System Administrator III - Hybrid
Atrius Health
* *Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.
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*_Summary of Position_***
Under general direction, is responsible for the implementation and technical configuration of the systems Infrastructure using defined standards, policies, and procedures necessary to ensure the viability and integrity of the entire Infrastructure. Provide customer service, service configuration, incident management, problem management, systems administration, and ongoing support. Has increased autonomy over lower-level system administrators and may deviate from design elements and/or processes. Typically reports to IT infrastructure manager or supervisor.
*_Essential Functions_***
· Is accountable for a set of infrastructure components.
· Performs system administration duties within the infrastructure department within broadly defined specifications of moderate complexity.
· Works with more complex sets of infrastructure components. Provides input on design elements and implementation. May work with higher level staff to modify/provide input to process. Substantial resources would be required to correct errors. Impact of decisions can reach multiple departments or across the business units. Functions with limited oversight. Participates in project implementation.
· Accountable for maintaining and updating operational documentation.
· Performs account maintenance and system patching.
· Analyzes point threat and determine security solution, engage in performance tuning activities.
· Translates customer needs (within IT) into sound technical infrastructure solutions.
· Responds to escalated support requests (Tier 2/3).
· Responsible for creating RCA (root cause analysis)
· Conducts testing of infrastructure patches and updates prior to deployment.
· Troubleshoots network and/or server issues.
· Participates in project meetings/updates.
· Develops estimates for own work.
· Provides backup and restore services.
· Maintains relationship with product vendor.
· Provides timely notification to customers.
· Performs routine maintenance to ensure that all supported devices remain compliant with existing standards and policies.
· Maintains confidentiality regarding the information being processed, stored or accessed by the systems.
· Performs all job functions in compliance with applicable federal, state, local and company policies and procedures.
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*_Minimum Requirements_***
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/Education:/Bachelor’s degree in computer science(or equivalent education, training, or experience). Additional certifications may be required depending on business area supported.
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/Skills and Experience:/Skills and experience typically acquired through 5-8 year’s systems administration experience. Has extensive knowledge of business area and technology. Considered a specialist in the field(s) within the organizational unit. Demonstrates project management and systems analysis skills. Demonstrates advanced verbal/written communication skills.
Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.
*_Benefits Include:_*
* Up to 8% company retirement contribution,
* Generous Paid Time Off
* 10 paid holidays,
* Paid professional development,
* Generous health and welfare benefit package.
**Job:** **Information Technology*
**Organization:** **Information Technology*
**Title:** *System Administrator III - Hybrid*
**Location:** *Newton MA - Riverside*
**Requisition ID:** *124608*
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