SENIOR CONSULTANT Candidate must posses L3/SME level experties in Linux,AIX,NIM,VCS,HMC. Must be certified in AIX and or Linux Candidate with Linux Build/engineering as secondary knowledge will be given preference Responsibilty: • Lead and drive the diagnosis and technical restoration of Major incident for o Drive the analysis and Permanent Corrective Actions (PCA) for AtoS related to incidents that occur within the tower o Based on historic events, jointly analyse and develop, or enhance proactive alerting and health check actions or identify baseline measurements to drive fast identification or repair actions. • o Leads and drives the incident diagnosis and technical restoration on behalf of Atos for their respective tower and associated applications that they are trained in  Leads the tower service recovery and stabilization activities during each incident/event related to the designated applications. Each support team will have their own SOP health-check to be presented upon joining the incident bridge o Change  Plan: Evaluates and approves changes for the core BC5 applications which they are trained in  Execution: If Change is High/Medium risk, execute the change. If Change is Low risk, oversee the execution of Change o Problem  Drive the analysis and Permanent Corrective Actions (PCA) for AtoS related to incidents that occur within the applications they are trained in  Based on historic events, jointly analyse and develop, or enhance proactive alerting and health check actions or identify baseline measurements to drive fast identification or repair actions o All resolutions or remediation will be documented for future reference • Establish, monitor/measure and report on key metrics to ensure the Tower is effective in all facets of ITIL & Operational management • Identify a min of 2 key Service Assurance actions per year and have them closed showing the benefits of the implementation • Take lead to drive and drill down RCA by working collaborative mindset across other technology towers . • Review critical infrastructure related change plan for Critical Apps on Unix space and planning of critical infrastructure changes ( cross domain). • Act as escalation points during Implementation of critical infra changes for Unix Domain and infra change for BC4/5 critical applications. • Identify and propose industry best practice for any Single Points of Failure or Architecture that is not ‘fit for purpose’ • Participate in planning of Infra best practice and infra stability actions :- patching ,CCM fix, Hygiene reboot, Platform NC remediation and monitoring enhancement. • Automate and Optimize day to day operational task :- analysing events trend ,recurring Incidents and changes, user request for information and data collection. • Regular review of Unix Operation technical procedures, process ,work instructions and technical change Implementation plan. • Suggestions on Industry best practices to improve/expand the efficiency of UNIX operation. • Work closely with Unix Domain peers to build engagement for engineering roadmap, Unix service offering, alignment of technical initiatives and framework . • While working on office hours, shall be flexible to work on demand situation (On Call ROTA) • Ensure that identification of skills is done proactively ensuring any gaps are remediated by training either external, internal, or via personal guidance to other team members • Ensure that identification of new skill requirements are proactively captured and recommended training course is given to Tower Manager • Work in close collaboration with other Tower SME’s on any joint initiatives that will benefit internal or external operations • Ensure that all appropriate documentation is in place, up to date and accurate • Be focal point for planning of DR exercises and ensure Tower readiness