Have you ever ordered a product from Amazon and been amazed at how fast you receive it? Every day, Amazon engineers are relentlessly working to decrease the time between clicking and delivery for our customers. Mechatronics & Sustainable Packaging (MSP) powers the physical engine at the heart of Amazon. MSP builds and operates software, hardware, and processes that run the global network of fulfillment centers that move many millions of units of inventory, employ tens of thousands of people, and ensure that customers get what they want when we promised we would get it to them.

We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. The MSP Pack and Ship team builds and maintains core software and services in Amazon Fulfillment Centers that help pack items into packages to be shipped to our customers worldwide. If you've ever bought something from Amazon, there's a very good chance that our software was directly involved in getting it to you.

If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment working with smart, passionate software developers, this might be the role for you. A successful candidate for this position will be able to build new software from the ground up, create pragmatic solutions for complex business problems, and enjoy working closely with operations staff in Amazon fulfillment centers around the world.



Key job responsibilities
- Continuously strive for operational excellence by seeking to automate manual processes
- Ensure that all systems are designed to be robust, scalable, maintainable and adaptable as the service scales and evolves
- Build and maintain critical infrastructure, tools and operating procedures to report on the health of ground infrastructure
- Integrate with existing systems such as trouble ticketing, dashboards, and metrics tools and services
- Measure and improve the performance and availability of MSP systems
- Provide critical operations support and incident response for the service, while taking part in an on-call rotation
- Stay up to date on relevant technologies and best practices
- Run campaigns for updating MSP systems based on recommended upgrades or risks flagged

About the team
Mechatronics & Sustainable Packaging (MSP) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and digital world so Amazon customers can get what they want, when they want it.

MSP's Pack & Ship team pairs data science with innovative technologies to optimize throughput within every Amazon fulfillment center. We deliver smiles for Amazon customers with safe, sustainable, cost-effective, on-time package deliveries.