SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Develops and maintains the structure of the Performance Improvement division and fosters cross-disciplinary, cross-department, and cross-jurisdictional relationships.

Develops and manages the SEARHC Performance Improvement/Quality Management program; leads and integrates quality improvement beyond the clinical setting to all divisions. 

Formulates, analyzes and implements Performance Improvement policies, programs and procedures in alignment with SEARHC objectives.

Manages SEARHC’s accreditation requirements to ensure compliance with accrediting body standards; provides guidance regarding credentialing issues; serves as subject matter expert for interpretation and application of accreditation standards.

Approves and ensures compliance by applying consistent quality improvement processes; understands and utilizes rapid PDSA (Plan-Do-Study-Act) cycles as part of the performance/quality improvement initiative; implements SEARHC Quality Management (SQM) concepts and perfect performance/quality improvement measures; promotes the SEARHC Seven Standards of Excellence.

Works with Electronic Health Record (EHR) staff to incorporate capacity for quality measure; trains staff, providers, etc. to input quality measurement data; develops quality measurement reports.

Provides technical and/or administrative support to staff, patients and others in resolving complaints and/or administrative problems; investigates complaints and concerns by collecting pertinent information; provides summary and recommendation action to the COO or directly respond to patients, staff, or others as appropriate; reports findings to Executive Leadership Team and/or SEARHC Board of Directors. 

Other Functions

Other duties as assigned.

Supervisory Responsibilities

This position does require supervisory responsibilities.

Additional Details:

Education, Certifications, and Licenses Required

BSN or comparable clinical degree with other specialized education/training in two or more of the following: infection control or epidemiology, risk management, performance/quality improvement, and/or utilization management OR Bachelor’s degree in Health or Business field

Master’s degree in health related or business field preferred

Certified Professional in Healthcare Quality (CPHQ) required within 18 months of hire

Certified Professional in Healthcare Risk Management (CPHRM) required within 24 months of hire

Certified Professional in-Patient Safety (CPPS) required within 36 months of hire

Experience Required

Five years’ health care administration or performance improvement management experience

Three years’ experience supervising health care professionals

Knowledge of

Quality and performance improvement strategies and processes

Accrediting agency requirements, infection prevention, safety practices, risk management and total quality management principles

Alaska Native/American Indian health problems and the health service delivery program for Alaska Native/American Indians

Skills in

Program planning, implementation and evaluation

Critical thinking

Ability to

Lead, motivate and maintain a high performing team through effective performance management, communication and mentoring/coaching

Communicate with all levels of the organization professionally and comfortably present to internal and external audiences, physicians, media, and administration

Affect change through influence, working closely with all departments

Operate with a sense of urgency with rapid response capabilities, on constricted timelines and able to manage multiple projects at one time, with varying priority

Understand changing healthcare market dynamics, translating them into actionable strategy and implementing the strategy to achieve pre-set objectives

Apply broad knowledge and experiences when making sound decisions under conditions of uncertainty and time pressure.

Analyze and understand the financial and ethical implications of health program decisions

Travel Required

Travel expected.

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!