If you are an experienced System Engineer looking to develop your career and become a team manager, this job offer might be perfect for you. Apply now and join us! As a System Engineering Team Manager, you will support our US clients in the following areas: end-user system functional specifications, designing, analyzing, and testing Comarch Marketing Management Solutions (CMMS), specifically in the Loyalty software space.
Candidate Profile:Bachelor's Degree in Computer Science, Engineering, or a related Information Technology field5+ years of operational and systems experience in the Information Technology industry3+ years of technical team supervisory management experience, including recruiting experienced system engineersExcellent Linux/UNIX administration skillsKnowledge of Java programming (based), Oracle database administrationExperience in supporting cloud systems; Kubernetes experience preferredWorking knowledge of TOAD and XML SpyProficiency in troubleshooting proprietary software systemsSkilled in software installation and database administrationWorking proficiency in one or more of the following areas: data analysis, requirements development, system design, modeling, simulation, integration, and testingProficient English language skills with the ability to convey complex concepts to different audiences and interact with all levels of staffTravel: up to 20%Your Responsibilities:

Team Management:

Work closely with the Comarch Data Center team to maintain services in accordance with the Service Level AgreementProvide guidance to customers regarding support and maintenance, and CLM and LMC performance optimization based on the team’s expertiseServe as a Subject Matter Expert (SME) and primary point of contact for clientsAct as a technical SME with clients to discuss functional specifications, identify problems, and prepare input for the roadmapCollaborate with Analysts, Team Leaders, other System Engineers, and Project Managers to ensure that the delivered software meets the business objectives of the project and is developed in accordance with the user or system design specificationsLead training sessions for customers and prepare analytical, technical, and testing scenario documentation

Problem Resolution:

Lead teleconferences with clients to analyze and restore service to proper working conditions within the time defined in the Service Level AgreementOversee the handling of service requests, incidents, enhancements, tasks, or questions reported by clientsAnalyze information to recommend system installations or modificationsTake ownership of resolving impediments beyond the control of the support teamParticipate in release management activities for client change requests and service packs

Cross-functional Collaboration:

Offer feedback on products and contribute to driving enhancements by collaborating closely with product management and engineering teamsCollaborate with the development team to devise effective strategies for new and existing CLM and LMC products and implementationsConsult with customers or other departments on project status and technical issuesContribute to the CMMS Knowledge Base by documenting solutions and techniquesUtilize expert knowledge in HQ Assessment protocols and contact risk assessments of outsourced IT activitiesFor you:Competitive salary100% paid health insurance401(k) matchFlexible Spending Account (health, dependent, commuter)Wellness Reimbursement ProgramExciting work in a rapidly growing department working with leading world brandsOpportunity to learn from leading specialists to develop a professional IT careerHybrid Work ModelAccommodation statement: Comarch Inc is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law. Comarch Inc provides reasonable accommodations to hires with disabilities on a case-by-case basis.