At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe U.S. Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business.
The USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD System Manager for the US Air Force Global Sustainment Contract at Dobbins Air Force Base in Georgia, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.
Job Description
The U.S. Air Force LMR network today is a robust, ultra-complex deployment of disjointed, multi-zone ASTRO systems on different system releases using varying technologies. In this role you will be responsible for performing zone core maintenance which includes (but is not limited to) administering HP Servers, Juniper routers, the Windows Server 2016 and Windows 10 environment, RedHat Enterprise Linux, HP Switch platform, and the VMWare ESXi platform. Additionally, maintenance on remote RF and dispatch sites will be performed which requires extensive knowledge of Motorola's leading Astro 25 LMR platform. This includes RF site optimization using advanced RF analysis tools. This position is located at Dobbins Air Force Base.
Perform daily preventative and corrective maintenance on a global wireless network communications system.Ensure the highest possible level of communications network operational availability.Maintain Motorola RF communications equipment including RF repeaters and base stations, and antenna systems under contract.Provide technical support and end to end case management for cases generated by Motorola and the users of the ELMR system.Manage spare asset inventory and performs regular inventory audits to reduce risks to operational availability.Perform routinely scheduled backups of critical data to ensure operational continuity in the event of a catastrophic failure.
Required Technical Proficiencies:
Candidate must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, LMR Communications.
Helpful to have knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, HBSS, and PKI.
A minimum of 2 years experience in IT, radio or other related field.
Excellence in IP networking knowledge.
Excellence in Windows and RedHat Linux System Administration.
Must be Proficient in Juniper routers and Junos.
Experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
Experience with one or more of the following: LMR, RF systems, wired/wireless communication systems or networking equipment
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.
At least 2 + years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted.
Excellent knowledge and demonstration of hardware and software tools (network analyzers, PuTTY, WinSCP, etc.)
Proficiency in administering HP ProLiant servers and iLO.
Experience in deploying and administering VMware virtualization suites.
Experience in performing RF trunking site optimization or be willing to learn this skill.
A high degree of computer system and network troubleshooting aptitude is a must.
Proficiency in administering Windows 10, Windows Server 2012, and Active Directory.
Demonstrated experience working in IT production environments.
Preferred Technical Proficiencies:
Experience with or willing to learn Motorola’s proprietary software and hardware systems.
Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles is highly preferred.
Experience with McAfee suite of security products and ePolicy Orchestrator is preferred.
Required General Proficiencies:
A good sense of teamwork is absolutely essential. Must be willing to work well with a cohesive team and be an excellent team player.
Strong organization skills and a high attention to detail.
Extensive verbal and written communication within the team and with the customer.
Proficiency with Google Workspace suite (Gmail, Docs, Sheets, etc.)
Proficiency with Microsoft Office products (Word, Excel, etc.)
Must have strong self-management skills and people skills to work closely with Motorola’s customers as well as Motorola Sales, Engineering, Project Management, and customer service teams.
Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
Must be able to solve customer problems quickly during stressful situations.
Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality.
Must be willing and able to obtain DoD Secret-level clearance, as required.
Must be capable of obtaining a secret clearance within 18 months of initial employment date.
Required to lift equipment of ~ 50lbs.
Required to complete standard form SF86 questionnaire for national security positions.
Work at the physical customer location full time. Travel, of up to 10% at times, will be required.
Above average verbal and written communication skills
Organization skills and a high attention to detail
Must be willing to hit the ground running as a complex enterprise-level upgrade will begin shortly after being hired.
Required Technical Certifications:
Must be willing to obtain CompTIA Security+ or CISSP certification within first 6 months of employment
Must be willing to obtain ETA CET associate certification within first 6 months of employment
Juniper JNCIA or better preferred
***Work Location is Dobbins Air Force Base in Georgia***
***Must be a US Citizen and able to obtain background clearance as required by US government customer***
Basic RequirementsHigh school diploma and 2+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
Experience or with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Networking equipment, Military, or Public SafetyMust be a U.S. citizen with ability to obtain necessary security clearance as required by government contract
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.