At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewIt’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.
Job Description
*This role is onsite and based in Sarasota/Manatee County, Florida. The candidate MUST reside in, or relocate to, Sarasota/Manatee County, Florida, as the work day will be split between two onsite customer locations.
This role will be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service providers in all maintenance activities. In addition, this person will be responsible for increasing MSI’s role in providing additional services for customers. The System Manager/Technical Consultant’s responsibilities include but are not limited to:
Manage and lead day-to-day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer.
The System Manager, the Customer’s primary contact within Motorola, must act as a communications consultant and manager of contracted services. Manage and lead our relationship with the customer and with the local service partners.
Ensure that customer satisfaction goals are met both internally and with the customer
Procure and coordinate internal/external resources
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Reporting:
Maintain accurate records and service history statistics
Review service information and quality reports generated by system service database
Monitor and report system availability metrics to the customer on a weekly basis
Communicate user issues as they occur
Coordinate on-going continuous improvement efforts for the system
Coordinate efforts to develop new metrics for measurements
Prepare briefings for Customers, Service Partner or Motorola Management as required
Coordination:
Work with Customers and Motorola Sales Account Executives to formulate future communications requirements
Work with Customers, Service Partners, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
Work with Motorola Account Executive to identify new sales opportunities
Additional Requirements:
Must be willing to obtain a DHS Public Trust Clearance
Must be able to obtain background clearance as required by government customer
Candidate must be willing to respond/report for duty during emergency situations during severe weather events.
This role is onsite and based in Sarasota/Manatee County, Florida.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
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Basic Requirements
Associate’s degree OR 3+ years of experience in one of the following areas: Engineering, Project Management, System Management, System Administration, Telecommunications, Cross Functional Leadership, Motorola products, CommandCentral Aware, Subscriber Key Management, Subscriber Alias Management, or Motorola Console Configuration
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.