Responsibilities Make an impact

The incumbent shall be responsible for onsite customer support service after completion of project implementation. He shall provide the service as agreed and expected by our customers. He shall try all his best to bring a system operation up and running in a reasonable time, which should be as short as possible. He will ensure adherence to all the relevant instructions and technical standards and help customer to keep the systems in good working condition.   Must try the best to recover the system in the shortest reasonable time. Must respond to Customers’ concern and complaints in an adequate manner. Must have a sense for customer’s requirements and proactive thinking to turn the requirement into action. Providing Support to Customers for the system installed (during and after office hours) Single point of contact between customer and back office level 2 support team located in Malaysia.  Assist in commissioning and deployment during project implementation phase, provide on site assistance.  Record incident / problem in CMMS. Adequate trouble-shooting skill and has the capability to rectify the problem individually before engage level 2 support.  Provide regular system inspection & maintenance service on site.

  Application Requirements What you need to succeed Bachelor’s degree in Computer Science / Information Technology or equivalent. Knowledge and experience in Java. Independent and able to work under pressure, over time and odd hours to resolve problem on site. Strong analytical and problem solving skills. Proactive with a strong customer and team focus. Working experience in automated material handling system with PLC knowledge is an added advantage but not essential. Possess adequate trouble shooting skill and capability to provide training if needed. Proficiency in English & Bahasa Malaysia (both oral & written). Must be a highly motivated and innovative team player. Efficient time management Compliance to Safety regulation. · Required to work in shift according to standby time table