Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Systems Integration (SIN) contains the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements. Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers customer specific solution and software design, development, implementation, unit testing and verification of hardware, platform, software, and systems including maintenance support.

 

Main Responsibility Area: -

 

Candidate will be responsible for managing team for one of Solution Area and bring thought leadership in customer engagement. Candidate will also be responsible for quality delivery and delivery project KPI tracking and adhering.  Manages Nokia Internal Stake holder engagements with solution capabilities from multiple sources and technologies.  Builds understanding and preference for Nokia products and solutions by influencing regional team decisions and strategic direction.  Demonstrates significant operational as well as commercial knowledge of clients' business and uses this to build credibility as well as identify sales opportunities. Defines new & innovative delivery model and package integrated solutions not only limited to Nokia Net's portfolio Leads training, development, and co-ordination of activities of more junior consultants, and regularly leads project teams.  System Integration Project and execution plan management. Provides delivery value proposition & model. Ensuring competent resources on time every time. Working with other teams and ensuring high performance team across location. Presales support for portfolio.

 

Qualifications

Around 10 years of experience in Packet Core Projects Knowledge and Experience for Packet Core Equipment: MME, S/PGW, AMF, SMF, UPF Knowledge and Experience for Nokia Packet Core equipment: cMM, cMG, NRD Capable of understanding Technical Notes, Protocol Specs, Method of Procedure Linux knowledge is an advantage Basic understanding of Project Management skill is an advantage Computer: MS Office, Teams Language: English.

 

• Works typically in several technology areas with intermediate to advanced skill level or with one technology area at an advanced skill level.

• Creates implementation plan and technical infrastructure documents.

• Knows and works according to the Systems Integration (SI) delivery process.

• Creates test strategy and test cases.

• Contributes to gathering customer requirements, analysis, feature specification and requirement feasibility study.

• Contributes to migration procedures.

• Contributes to knowledge documentation in various tools like Sharepoint, ShareInside, Yammer, ShareNet, discussion forums.

• Works autonomously and effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. 

• Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.

• Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.

• Shares initial ideas for professional direction of own organisational unit.

• Acts as a professional advisor and mentor for staff / workteam / taskforces.

• May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.