Job Description Provides IT systems support through organizational trouble ticket process and escalation. Acts as a liaison to Help Desk team to provide a seamless incident and problem escalation path. Performs a variety of maintenance and installation tasks to support the organization's essential IT systems. Performs first line IT support on a variety of core SSFCU applications and systems. Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Assists in server hardware/software maintenance and administration for optimal operations. Monitors and takes responsibility to resolve incoming IT trouble tickets and/or escalates to appropriate parties as needed for exceptional customer service. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Bachelors degree in management information systems, or equivalent education and/or experience - Minimum of 2 years of operating systems experience such as Microsoft Windows and Linux - PowerShell and Bash scripting - Minimum of 3 years of directly related experience to the duties and responsibilities specified - Provide seven days a week, twenty-four hour a day on-call support - Work flexible hours as needed, including possible weekends null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.