The System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues. Essential Duties and Responsibilities: + Supports multiple stakeholders on a range of systems (Including but not limited to Vision, + eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock) + Troubleshoots and resolves tickets submitted timely + Works with other team members in order to escalate issues that couldn’t be resolved + Reports on ticket trends weekly + Reeducates system users as appropriate + Informs key stakeholders of potential issues related to errors and trends + Contributes to projects that will prevent questions, problems, and tickets + Provides great customer service to our business partners + Performs other duties as assigned/necessary Minimum Requirements: + Bachelor’s Degree or equivalent experience required + Experience in the IT/Healthcare industry/staffing/recruiting or field support + Ability to analyze system and process related issues and offer solutions + Strong customer service and communication skills required + Must be able to work effectively as part of a team while maintaining a strong attention to detail + Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft + Office suite software programs, internet usage, and learning program design systems and software + Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required