Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

System Support Engineer

Location 

Bangalore

About Us

At Ecoplant we're on a mission to Revolutionize Tomorrow's Infrastructure, Today.

Ecoplant is Revolutionizing manufacturing by solving challenges in air compressor systems. Through cutting-edge A.I. SAAS solution, creating a green industrial world by minimizing energy waste, co2 & downtime to industrial plants. We aim to inspire efficiency, simplify operations, and drive positive industry change for a more sustainable and efficient future.

Our global team consists of passionate, adaptable technologists, and problem solvers dedicated to making a positive impact on the manufacturing world. Ingersoll Rand’s Global Engineering & Technology Center (GEC) in Bangalore, driven by an ownership mindset and entrepreneurial spirit, has been a beacon of innovation for over 19 years, embodying our purpose to “Make Life Better” for our employees, customers, shareholders and the planet.  The Engineering & Technology centre has expertly supported a diverse range of industrial products, offering deep expertise in core and digital engineering space.

Job Summary

We are seeking a highly skilled and motivated Tier 3 Ecoplant support engineer to join our dynamic team at Ecoplant. As a Tier 3 support member, you will play a key role in helping with the onboarding of our customers and providing support for ongoing issues, working alongside a talented group of professionals to disrupt the infrastructure world.

Join us in transforming the way we power production for a brighter future.

Responsibilities

Create and update the system diagram -  Create P&ID based on the AS-Build and any necessary assets needed for this PI&ID.  Do any needed changes that are needed and / or additional information that is received during the installation process.  Reproduce issues - Help reproduce and check customer issues to allow us to find the root cause of the problem. Adherence to Service Level Agreements (SLAs): Ensuring that support activities are carried out within the defined SLAs, meeting or exceeding client expectations for response times, resolution times, and service availability. Monitoring and Maintenance: Monitoring the performance and health of the system to identify and address potential issues proactively. This includes troubleshooting issues and ensuring continuous operation of the system.

 

Basic Qualifications

Be the voice of the customer back to the company. Strong communication skills and technical problem-solving skills. The ability to manage multiple urgent issues in parallel. The ability to work with teammates in a collaborative manner to achieve a mission. An understanding of network communications and protocols, switches, routers, and mobile equipment (an advantage) Bachelor's degree in engineering At least 2 years experience in a support role (an advantage)

What we offer

We are all owners of the company! Stock options(Employee Ownership Program)  that align your interests with the company's success.    Yearly performance-based bonus, rewarding your hard work and dedication.    Leave Encashments   Maternity/Paternity Leaves  Employee Health covered under Medical, Group Term Life & Accident Insurance  Employee Assistance Program   Employee development with LinkedIn Learning   Employee recognition via Awardco   Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.   

Contact for Queries             

Karthic Chandran( Talent Acquisition Specialist) Karthic.Chandran@irco.com Zepheny Ferrow(Talent Acquisition Manager-MEIA) Zepheny.ferrow@irco.com

 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.