**Introduction** Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk! **Your role and responsibilities** This Role Is an Individual Contributor Responsible for On-Site Installation, Maintenance and Repair of IBM and Multi-Vendor Systems and Components, Including Hardware, Networking Products, Software and Operating Systems. They are the Primary Technical Interface to Customers for the Coordination of Hardware and/or Software Support and Delivery of Technical Services as Required by the Customer. They are Accountable to Ensure A High Level of Customer Satisfaction with Service Delivery, Technical Support and Operational Services for the Customer Account(S). When Critical Situations Occur, they are the IBM Technical Interface to Customers and manage the situation until the problem is fixed. **Required technical and professional expertise** Degree: B.E/B.Tech Branch: Electronics / Electronics & Communications / Information Technology Candidates shouldn't have any backlog at the time of IBM selection process.