Position Details
Location: Irvine, KY

Department: IT
Reports to: Sr. Manager, Technical Support
Job Classification: On-Site

FLSA: Exempt
Job Band: Professional

 

Job Summary 
The Supply Chain System Technician will install, maintain, support, and monitor computer and/or communications hardware and software, or other electronic equipment, for Union and non-Union associates.  This role delivers effective detection, isolation, and analysis of service interruptions and reduces problem reoccurrences.  

 

We Are All Leaders at Carhartt
In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

 

Representative Responsibilities 

Act as the primary point of contact for IT support for assigned site(s) and shift providing full support of systems for break/fix, install, moves, adds, changes and preventative maintenance.  Responsible for a large WiFi environment supporting a large quantity of mobile devices used by Union Associates in a shop floor production environment   Perform troubleshooting and diagnostics on all computer, network or electronic equipment (including but not limited to RF Equipment, PC’s Printers, WiFi Controllers, Switches, and wiring), making repairs or reporting information according to procedures via a ticketing system. May repair or replace defective parts and/or contact vendors to arrange for onsite and depot repairs.  Perform maintenance of all phone and hardware equipment with support from Telecommunications Specialist   Assemble, upgrade, configure and test computer hardware, software, mobile terminals, mobile and tabletop printers, and audiovisual equipment   Provide technical support for Union and non-Union associates regarding hardware, software, network and telecommunication problems seeking to restore normal service operations as quickly as possible.   Install, configure, and upgrade PC’s, laptops and related equipment diagnosing and troubleshooting both common and unusual hardware and software problems, perform preventive maintenance on the organization’s PC equipment, install required software patches and ensure the connectivity of PC’s laptops, handhelds and other computing devices to both the local area network (LAN) and the wide area network (WAN), set up and maintain locally connected and networked printers   Analyze and resolve any problems with the Iseries system and the network communications hardware supporting both LAN/WAN and Iseries traffic   Solve all technology based problems that are reported in a timely manner.  Analyze and identify system and process problems and trends to reduce the reoccurrence of a problem.   Communicate timely status and all relevant project information to appropriate personnel via incident tracking and reporting software, logging all tasks and keeping all information up to date   Support all facilities technically via travel and phone support as needed for coverage

 

Required Education 

Associate degree in information systems or a related field; or two (2) years of post-high school technical training; or equivalent years of related experience    Bachelor’s degree in information systems or a related field preferred    Certified in A+ hardware, A+ operating systems and Network+ certifications preferred   CCENT and CCNA certifications preferred

 

Required Skills & Experience 

Minimum of 3 years of IT systems support for technical troubleshooting and diagnostics including the following:  Experience with the most recent versions of Windows and Microsoft applications such as O365 Word, Excel, Outlook, PowerPoint, Visio and Windows 11   Previous experience with VOIP telephony systems. Demonstrated expertise in all types of laptops or desktops, telephones, cell phones and Audio Visual equipment, peripherals, and desktop infrastructure interfaces; expertise in desktop and laptop imaging and desktop software installation   An understanding of infrastructure, security, and desktop interface to our infrastructure and the ability to correct any problems or work with vendors to correct any reported problem on these technology areas   The ability to provide advanced support in configuring laptops and workstations to operate in a LAN environment as well as identifying, recommending, and installing software to operate under LANs     The ability to determine if hardware problems require vendor dispatch for on-site service/repair   Working knowledge of mobile cell phones such as Apple iPhones, iPads and Samsung Galaxy phones with the ability to configure, backup and swap out these devices   Working knowledge of Voice over IP Desk and Virtual Telephones with a willingness to learn the telephony system and configuration process based on how Carhartt uses the system   Working knowledge of A/V Audio Visual Equipment – such as Cisco collaboration devices, IP Connections and Cable Connected Display Systems such as Crestron or Cisco devices.   Ability to work in a team environment   Excellent written and verbal communication skills   Ability to demonstrate client’s expectations have been met or exceeded   Ability to develop, maintain, and widen relationships with clients and vendors to gain credibility

 

Physical Requirements and Working Conditions 

Typical office and warehouse/mezzanine environment; cubicle setting     Extended periods of time sitting, standing, crouching, walking, climbing stairs and typing on a computer is required.   Medium lifting required up to 50 lbs   On-Call as needed (24hrs/7days) duties rotated through the department   Up to 20% travel possible   Willing to work some weekends and holidays when necessary even when not assigned to a weekend shift   Union environment / Non-union position   This position has an On-Site location: Associate will work on-site for all work-related activities. Carhartt is a tobacco free workplace.