Systems Admin, End User Computing Apply now » Date:Jan 23, 2025 Location: Columbia, MD, US, 21044 Company: W. R. Grace & Co. Annual Wage Range:$72,000.00 - $99,000.00 Other Compensation: Eligibility for the Short-Term Incentive program and other applicable bonuses Benefits:U.S. Employee Benefits Summary (grace.com) (https://grace.com/people-and-careers/benefits/us-employee-benefits-summary/) Final salary and compensation will be based on several factors including candidate qualifications and experience, geographical location, market, and business considerations. Job Description Systems Admin, End User Computing is responsible for the operation and support of Information Technology services at one or more Grace locations in the region as directed by the IT Manager - Infrastructure & Operations. Person will be responsible for coordinating all aspects of Information Technology at these sites to ensure compliance and consistency with all company policies, processes, procedures and other standards and regulations. Provides Helpdesk and troubleshooting support and expertise to users of PC’s and related peripherals and phone systems (land line and mobile). Manage PC and peripheral hardware, local and wide area networks, network communications equipment and Technical aspects of the Phone System (PBX) and related asset inventories. Essential Duties and Responsibilities + Manage PC and peripheral hardware and software, local area network hardware and software, PBX and phones + This includes all personal computers, printers, portable devices and infrastructure software + Responsible for receiving, configuring, testing, and installing new desktop, notebook, phones and for assisting with the testing and installation of new or upgraded versions of software. + Local Telecommunications services coordination which includes management of those services. This includes telephone systems, wireless telephones, and other communication devices. This also include all data communications, voice mail, paging, modem and fax services. Services must be coordinated with the appropriate functional owners of the service within the company. + Support of Laboratory Systems and associated equipment. Assistance with troubleshooting and configuration of laboratory equipment. This requires close coordination and a working relationship with the Laboratory Manager and laboratory equipment vendors. (encourage to work with vendors on lab h/w BUT interfacing with PC, security, etc requires our direction, knowledge, etc) + Responsible for the connections and services for all PC/ Telephone related hardware moves, adds, and changes. + Circuit installs, maintenance, and troubleshooting + Tech support for Avaya installs and maintenance + Participate on projects Skills + Ability to work independently within tight deadlines and balance workload effectively + Good interpersonal skills and team player + Results oriented and can demonstrate a ‘can-do’ attitude, adaptability, flexibility and creativity + Demonstrate strong written, and verbal skills and the ability to communicate clearly. + Able to recognize and pursue opportunities to improve processes and services. + Demonstrate the ability to “think out of the box” when solving complex service problems. Required Experience + Requires minimum 5 years’ experience installing, configuring, and maintaining Intel based PCs & AVAYA PBX & Cisco Network equipment or Bachelors degree in a related field + Broad range of experience should include extensive knowledge of Intel based hardware; Microsoft based operating systems (Windows 11, 2016 and 2019) and Office software (Office 2016/O365). + Telephony experience, including VoIP, AVAIA PBX, Smartphones + Telephony experience, including VoIP + Cable experience familiarity with voice and data cabling requirements (CAT6,7 and fiber) + Extensive knowledge of Information Technology deployed in manufacturing Benefits + Medical, Dental, Vision Insurance + Life Insurance and Disability + Grace Wellness Program + Flexible Workplace + Retirement Plans + 401(k) Company Match – Dollar to dollar up to the first 6% + Paid Vacation and Holidays + Parental Leave + Tuition Reimbursement + Company Donation Match Program Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means. Nearest Major Market:Baltimore Apply now » Find similar jobs: