General Information Req # WD00073990 Career area: Information Technology Country/Region: Hong Kong City: Hong Kong Date: Wednesday, October 30, 2024 Working time: Full-time Additional Locations:  * Hong Kong Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

You will

To monitor and report on Service LevelsTo conduct regular review on Service Level Agreement with related teamsTo conduct regular review on the Service Level TargetTo prepare monthly performance report on Service LevelTo assist management on Service Level related issue 

You bring 

Higher Diploma or Diploma in any discipline related to Information Technology / Computer or equivalentNo working experience is required Knowledge and experience in IT service and familiar with IT governance will be an advantageGood practical experiences in using MS Offices such as Word, Excel and Powerpoint Good command of written and spoken Chinese and English Additional Locations:  * Hong Kong * Hong Kong