Job Seekers, Please send resumes to resumes@hireitpeople.com TITLE: Systems Administrator
LOCATION: Quincy, MA
DURATION: 6+ monthsResponsible for Customer/User satisfaction as it relates to IT services and support.Acts as lead Support technician for site/sites as assignedPerforms tasks associated with managing, prioritizing, and resolving Help Desk tickets.Maintains the IT inventory database as applicablePerforms training and mentoring of IT staff and support of users as it relates to the use of equipment/software/applications in the enterprise environment as neededAssess, debug and resolve technical problems associated with desktops / servers and system peripherals.Performs all duties in a respectful and professional manner.Performs all duties in accordance with our client's policies and procedures.Performs all business administrative duties in a timely and accurate fashion.Perform Project support as coordinator and lead as neededCoordinate site visits with service providers.Performs troubleshooting and resolving Network and Infrastructure issues as required.Performs backup and restore process as requiredMonitors and Maintains the health and integrity of the networkProvide mentoring and subject matter expertise within the IT department to insure professional growth within the department and IT communityMaintain documentation for server rooms / infrastructure & disaster recoveryEnsure compliance with system security and network policiesAfter hours support as authorized and requiredMaintain an organized and safe work environmentParticipate in meetings as requiredResponsible to perform related duties as required.Respond and resolve tickets and incidents in accordance with our client's IT policies and procedures as they relate to supportMaintain inventories of all our client's IT assets using their inventory collection process to secure assets.Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by our client's standards and practices.Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.Assist Telecom with movement of IP phones as required.Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.Provide / Utilize any and all resources available through our client and other sources for assistance with problem resolution.Implementation of our client's IT enterprise images for Desktops /Laptops according to our client's procedures and policy to insure a consistent environment.Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.Install and move assets as required according to our client's policies and proceduresAssist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources.Complete all activities within our client's security policies and practices to insure the safety and privacy of data, its clients and its resources.Act as the contact person for office wiring/cable installations and performs related duties as required.Required to travel to various sites as needed or requested.Participate in team meetings as requiredManage site specific projects as related to network infrastructure & server supportInstall, configure and support state issued mobile devicesTroubleshooting and resolving Network issues and infrastructure as required.Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with our client's policies and proceduresSupport, trouble shoot and configure remote access to assist network users with connectivity to our client's network from non-magnet connections.Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.Provide consultative IT services to IT management and site teams as neededMentor other IT professionals to insure their professional growth and skill set improvementUtilize Network Administrative Tools to manage the network and ensure efficiency of system resourcesBuild and restore severs as requiredMaintain Disaster recovery package for server rooms as requiredReview server event logs on a daily basis to ensure optimal performance and identify potential issuesPerform all duties as required and directed.Requirements:Knowledge of hardware / Microsoft Desktop & Server operating systems through current versionExperience supporting MS Office SuiteExperience working with Active directoryKnowledge of and experience with the Local Area Networks (physical and logical).Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals.Knowledge of IT industry standards.Ability to communicate professionally both verbally and written with peers and managementAbility to follow oral and written instructions.Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all our client's activitiesKnowledge and experience with basic security measures and requirementsValid drivers license and access to a vehicle.