Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Key responsibilities include, but are not exclusively:

Working in compliance with legislation and IMS to ensure a secure and efficient IT environment.Providing support to local end-users and other locations within the region, both remotely and on-site.Installing, configuring, coordinating, and supporting local PC hardware and applications in a Windows and Mac OS environment.Maintaining end-user support at the 2nd and 3rd level, ensuring system availability within predefined timeframes.Ensuring timely resolution of IT incidents, service requests, and problems reported by end-users.Working together with other IT teams and individuals involved to ensure smooth integration and support of IT systems.Supporting enterprise projects and initiatives to drive innovation and efficiency.Installing software and providing standard desktop application support.Assisting centralized teams by providing hands-on support and conducting detailed investigations to resolve MIM issues.Supervising and tracking work requests to meet SLAs and customer needs.Providing assistance with colleague onboarding and offboarding processes.Participating in audits and business continuity planning activities.Maintaining IT inventory and validating hardware and software licenses.Keeping track of IT-related documentation to ensure accuracy and accessibility.Traveling up to 25% to support other sites when required.

Requirements:

To excel in this role, you will need:

Experience in system integration or a comparable field (MCSE, MCITP, etc.).Familiarity with Windows 11 and deployment technologies such as Intune and Autopilot.Excellent Hungarian language skills and good English language skills (both speaking and writing).IT support experience, preferably in mid to large-sized companies.A valid driving license (class B).

Competencies:

To thrive in this role, you should have:

Good knowledge of Windows operating systems and PC/Server hardware.Skills and experience with the Microsoft Office 365 products with the ability to showcase Office 365 features and capabilities.The ability to support remote tools, antivirus and backup programs, hardware imaging, and other related tasks.A constant learning demeanour to stay updated with the latest IT knowledge.A customer-focused demeanour, ensuring the highest level of happiness for end-users.Strong written and verbal communication skills to optimally work with all individuals involved.