SUMMARY

Support our U.S. Navy customer’s web-based Human Relations (HR) infrastructure. Contribute to the operation and maintenance of an enterprise portal serving 1M users. Work closely with Senior Systems Administrators and other Operations team members. Responsible for monitoring and ensuring the accessibility, availability, and functionality of critical systems.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Continuously monitor Navy systems to ensure optimal performance and uptime. Identify, document, and respond to system alerts and anomalies promptly to minimize downtime and service disruptions. Assist in diagnosing and resolving basic application and system issues, escalating complex problems to senior team members as necessary. Create and manage JIRA tickets to document identified issues, track their resolution, and ensure timely follow-up. Communicate authorized and unauthorized service interruptions to relevant Operations leadership and stakeholders, ensuring clear and timely dissemination of information. Generate and maintain logs and reports detailing system performance, incidents, and resolutions. Work closely with cross-functional teams to support system maintenance, updates, and deployments. Adhere to organizational security policies and procedures, ensuring all activities comply with T3 security clearance requirements. Contribute to the formulation and maintenance of an enterprise-wide baseline of Red Hat Enterprise Linux (RHEL) operating systems. Support deployments using container technologies such as Docker, OpenShift and AWS ECR. Support security activities using relevant tools, systems, and applications in support of Risk Management Framework to include: SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS. Generates or provides input for new or existing documentation. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.