We are currently hiring for a Journeyman Tier II Application Service Desk to support a Network Operations Center for the National Background Investigation Services (NBIS) system. Candidate must be located within commuting distance of Hanover, MD. Candidates are expected to reside locally and be able to report to the customer site up to 3 times per week and otherwise remote.
ResponsibilitiesResponsibilities include:
Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide a modern automated DevSecOps environment. The NBIS application is an enterprise mission system supporting personnel vetting.Provide tier 2 trouble ticket resolution or escalation to tier 3 teamProvide quick and professional Tier 2 application support to include ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, timely, and accurate support.Utilize ServiceNow to input, track and manage Help Desk Trouble Tickets for NBISCoordinate with other Tier support teams to share information and create knowledge articles with the goal of resolving tickets efficiently at the lowest possible tierMonitor NBIS and related applications using logs, dashboards, Tier support reports, and any other available sources to detect and react to events that effect usability, performance, and quality of the applicationsUse this information to find and report problems quickly, which will regulate the quantity of users impacted and service support tickets createdMonitor the application support process to ensure timelines are metNormal operating hours expected: Monday-Friday; 0800-1700 for Shift A or 1000-1900 for Shift BQualifications High School with 6-9 years (or commensurate experience/education)Degree may be considered in lieu of years experienceClearance Required: TOP Secret
Required Skills and Experience
6 years exp with System Administration or Service DeskCloud services experience (preferably AWS)8570 certificationMust be within commuting distance to Hanover, MD
#dcs
#dsg
Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $92,000.00 - USD $100,000.00 /Yr. Options Apply for this job onlineApplySubmit a referral to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
www.icims.com