What success looks like in this role:

The position will be a Subject Matter Expert on Application Packaging. Job includes classification, discovery, and packaging applications which can be deployed via Systems Management tools. Custom scripting would be an added advantage—end-to-end understanding of the request / Release management process.

Responsibilities and Accountabilities:

Should be a Subject Matter Expert in Application Packaging, Application Virtualization, and Applications Assessment technologies and be ready to present or lead discussions on these technologies.Very good knowledge of MSI packaging with Flexera Admin StudioVery good knowledge of scripting with PowerShellGood knowledge of the App Deployment ToolkitLead and drive any major escalations to a successful closure.Lead automation initiativesShould have a thorough understanding of all the KPIs and SLAs. Should be able to derive and calculate KPIs.Provide Level 3 support to the client’s Service Desk and Level 2 engineers as needed.Should take part in account transitions, ensure all the right processes are applied and followed and a clearly defined and documented RACI matrix is in place.Should be able to work with the Solution Architects on new proposals and provide improvements and suggestions to the solutions.

You will be successful in this role if you have:

NV1 Security Clearance is required.Strong understanding of ITIL, specific to Change & Release managementAbility and willingness to take direction from team Lead, SDM and Client ExecutivesAbility to work in a team environmentAble to adapt to a changing technical environmentAbility to coach other members of the team in their area of expertiseAbility to communicate clearly with all team members and end-usersAbility to work with a sense of urgencyCustomer-facing presentation and consulting skillsStrong knowledge of Microsoft PowerShell

Certifications:

Flexera Admin studio Certification Preferred

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