What success looks like in this role:

The Position will be a Subject Matter expert on Windows 10 Image build and operating System deployment methodologies. Hands-on experience in the creation & update / Refresh of gold images along with hardware evaluation/integration is required. Develop/update Task sequence and knowledge of various deployment methods. Proficient knowledge of software/patch deployments is required.

Responsibilities and Accountabilities:

Deliver and lead a team in delivering Image Management services which includes creating customized Windows images from source, Windows 10/Windows 11 migration, tier 3 incident managementTest of software packages created for distribution via SCCM 2012 R2 and SCCM 2016.Creation, further development and maintenance of SCCM task sequences for OS deploymentEvaluation of new Windows 10 GPO'sStrong understanding of VDI infra and provisioning templatesRepresent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations, and service delivery teamsCoordinate critical customer issues as well as new release and change implementations.Update and maintain operations manual and contractual reportsIdentify areas of improvement in the account, propose and oversee implementation of CSIP’sApprove implementation of technical documentationDeveloping and testing Windows client Operating system master images (Windows 8.1/Windows 10 etc.) from the source as per customer requirements using tools such as MDT, SCCM, Windows ADK / LANDesk / Altiris when working as an individual contributor for small to medium-sized accountsTest and integrate device drivers for new hardware models if working as an individual contributor for small to medium-sized accounts.Interact with SDM’s and clients as required to gather end-to-end requirements of the build, document them, and get signed off.Conduct peer review / Quality assurance for builds or changes being carried out by peers.

You will be successful in this role if you have:

NV1 Security Clearance is required.Must be an Australian CitizenStrong understanding of ITIL, specific to Change & Release managementAbility and willingness to take direction from team Lead, SDM and Client ExecutivesAbility to coach other members of team in their area of expertiseAbility to communicate clearly with all team members and end-usersCustomer facing presentation and consulting skillsStrong knowledge of Microsoft PowerShell

Certifications:

ITIL Foundation (optional),Certification on Configuration Manager (Opt

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