What success looks like in this role:

All except Home Affairs: • Strives for high levels of client satisfaction for the products/solutions supported. • Capable of addressing questions regarding the installation, configuration and customization of the supported product sometimes with reference to others. • Responds to problems in a timely and accurate manner. • May research and resolve higher level support issues as required with supervision • May work on billable engagements as required to meet current client requirements. Awareness of new services available. • Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills. • Attempts to reproduce reported problems Documents resolutions to reported problems. • Awareness of applicable work products and activities. Identifies product and documentation deficiencies • The incumbent will produce the following artifacts: Support Requests (Contacts) Trouble Reports (ClearQuest Defects, UCFs). Home Affairs: • Incident management lower level Technical issues, • Application Administration and troubleshooting, • Follow up with clients to perform fixes and to confirm resolutions, • Documentation and knowledge administration, • Ticket and queue management of Incident and Change Management in Service Manager 9, • Active Directory Administration,

You will be successful in this role if you have:

All except Home Affairs: • Requires a Bachelor’s degree and a minimum of three years’ experience including relevant technical expertise • Develops competence by performing structured work assignments • Uses existing procedures to solve routine or standard problems • Receives instruction, guidance and direction from others Home Affairs: • Minimum of three years’ technical experience in similar role or Field Services or Service Desk • with knowledge of Microsoft PowerShell • Symantec Anti-Virus and Endpoint Management • Microsoft Office (Word, Excel, PowerPoint, Access and Visio) • Windows 10 and Windows 7 • Security clearance required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.