As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Experience in collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications. Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills Strong logical thinker with problem-solving skills, with the ability to collaborate effectively. Excellent communication skills. You can clearly explain complex technical concepts. Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture". Apply creative use of industry standard tools to aid in the diagnostic process. 6-10 years of relevant experience. Ability to influence and build cooperative relationships with executives and technical specialists. Skilled in communicating effectively in escalated technical and functional situations. Strong listening skills to identify core issues and develop action plans to resolve them swiftly. Self-starter, able to work well with minimal supervision, and detail-oriented with a process-oriented approach.

Career Level - IC4