As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

We are seeking candidates with 7-12 years of EPM consulting and implementation  Experience in any of these EPM cloud products EPBCS, FCCS, ARCS, EPCMCS, EDMCS, TRCS, NR. Candidates should be technically and functionally strong. Lead the requirement phase, solution design. Work independently on the development work, issues. Submit deliverables on time. Prepare test cases, project documents. Provide support during hypercare phase Coordinate with customer and internal project team and product support. At least two end-to-end implementation experiences in any two of these EPM_cloud products [EPBCS, FCCS, ARCS, EPCMCS, EDMCS, TRCS, NR] Deep functional knowledge of financial systems and processes Knowledge of EPM Automate Knowledge of scripting (Batch, VBScript, Python, and PowerShell) Strong problem-solving skills Ability to work in a fast-paced environment and master unfamiliar concepts quickly with little supervision. Knowledge of SRs, RFCs, and My Oracle Support will be a plus Knowledge of OAC-Essbase, Essbase 19c and Essbase 21c will be a plus

Career Level - IC4