The Office of Business, Hospitality and Auxiliary Services (BHAS) is seeking a Systems Analyst. BHAS supports all aspects of campus life, from housing to parking and everything in between We manage all University-owned housing, Panther Central operations (our 24-7 customer care center), 20 on-campus dining locations, three retail stores, Heinz Memorial Chapel, the University Club, conferences and events, sustainability initiatives, mobility and commuting options, and campus-wide logistics. The Business Systems Team supports internal IT operations, systems and users of each unique division of BHAS. Duties associated with this position include, but are not limited to: systems support–responding to technological service requests and troubleshooting systems issues. Aiding with system upgrades and new systems implementations. Analysis of current system processes and procedures. Participation in an emergency on-call rotation. Other duties and special projects as assigned. For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

• Consults with BHAS Team and University Partners in areas assigned and provides advanced technical support for end-user computing and IT resources. • Refers complex issues to appropriate Pitt IT areas including subject matter experts and consultants more familiar with the underlying issue and resolution • Researches, recognizes, isolates, and resolves moderately complex user problems, escalating unique or more complex issues to subject matter experts within the department or Pitt IT. • Makes recommendations to users on appropriate computing device/peripheral and software solutions consistent with their needs and University standards. • Configures end user devices and ensures that they are properly set up to access resources available to and needed by the user. • Utilizes endpoint management tools to maintain the availability, reliability, and security of computing resources as appropriate. • Uses case management databases and systems to accurately track status of resolving user issues; accurately documents activity performed, actions taken to resolve, and resolution of user problems. • Participate in an on-call rotation with the Business Systems Team to assist with technology needs after typical business hours.