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Detailed Job Descritpion:

Imaging, deployment & technical support of laptops, desktops & peripherals to in - house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus. Provide special project support imaging, deployment, breakdown & relocation of computer equipment. Perform end user data back-up & recovery ensuring attention to detail. Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards. Provide onsite and remote desktop support for internal customers. Troubleshoot workstation & peripheral problems & effectively diagnose and resolve issues remotely and in person. Ensure that end user applications and equipment continue to work as expected & are in compliance with all applicable policies, procedures, and rules.Open/document/track problem tickets escalating to appropriate workgroups when required. Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software

Minimum years of experience: 2 years