Compass Point is looking for a Systems Analyst to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. This position supports technical needs for services provided on SOCRATES, CENTRIX/BICES, NIPRNet, SIPRNet, and JWICS, and designated coalition networks, solicited by USSOCOM, its Component Commands, TSOCs, and deployed locations. Candidate must possess Active DoD Top Secret clearance and obtain DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise (SOCRATES, CENTRIX/BICES, JWICS), IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. **Responsibilities** **Responsibilities** + Applies foundational knowledge to support key tasks and project assignments. + Assists in planning technology projects and evaluating performance results to support project success. + Provides technical assistance across multiple assignments under supervision. + Interfaces with end-users to help resolve hardware, software, network, and application issues, demonstrating familiarity with standard desktop operating systems and office software suites. + Communicates effectively both verbally and in writing. + May be required to work on a rotating schedule, including nights, weekends, and holidays. **Specific Responsibilities:** + Assists in analyzing and troubleshooting basic computer issues, ensuring technology meets program needs. + Supports system studies to help the program make effective use of equipment, personnel, and processes. + Helps prepare workflow charts and diagrams to document operations performed by equipment and programs. + Works under direct supervision, handling routine issues and escalating complex problems as needed. **Required Skills:** + Basic understanding of technical support processes, including research, diagnosis, documentation, and resolution of issues with Windows 10, Windows 8, Windows 7, MS Office applications, email, and internet connections. + Ability to determine when to escalate issues to specialized teams (e.g., Desktop Support, Network Administration). + Familiarity with installation, maintenance, and troubleshooting of systems and applications pertinent to a service desk environment. + Fundamental experience in the setup, operation, and troubleshooting of operating systems within a helpdesk or service desk environment. **Qualifications** + Must have DoD 8570 IAT Level I certification. + Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification. + Possess current TS clearance with SCI eligibility. **Preferred Qualifications:** + Special Operations Force experience. **Job ID** 2024-14018 **Work Type** On-Site **Company Description** **Work Where it Matters** Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders** , Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers** , Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more. **As a Compass Point employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).