**UPMC is looking for a Systems Analyst Associate to join their team. This position will be a Hybrid role that will vary between working ON-SITE and working remotely from home.** **Description** The UPMC Hillman Cancer Center IT Team is a group of top-notch information technology professionals who have made the decision to dedicate their skills and expertise to improving patient care and the pursuit of minimizing cancer’s impact. The absolute best opportunities exist for innovation both in the cancer care delivery system as well as the rapid advancement in science that improves detection, treatment, and prevention. Candidates will see that our efforts have a direct and positive impact on the lives of so many people in need. The UPMC Hillman Cancer IT Team is looking is looking to hire a full-time Systems Analyst- Associate to work out of our UPMC Cancer Pavilion in Shadyside. This role is Monday through Friday during daylight hours. Travel to other UPMC Hillman Cancer Center facilities is required, as well as an on-call rotation every 8 weeks, Occasional work from home is available. The Systems Analyst- Associate provides day-to-day support and maintains computer applications and systems. The employee would provide services to meet client IT and business needs, including troubleshooting desktop/laptop hardware, printers, network, mobile devices, and Cancer Center EMR (Aria) issues. **Responsibilities:** + Provide day-to-day hardware and software support to the UPMC Hillman Cancer Centers + Interact with end-user via Phone, Email, online chat or in person and provide excellent customer services to our customers. + Ability to manage time, tickets and workload under the direction of leadership + Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation. Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members. + Second and Third Level Support (Including Maintenance Activities): Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues. + Project Management: Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly. + SDLC (System Development Life Cycle): Have a fundamental knowledge of the system/application development life cycle. + Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times. + Data Quality Maintain data quality at all times. + Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary. + Report Writing/Analysis: Ability to write, analyze and make basic modifications to reports under the direction of more senior team members. + End User Training: Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions. + Process Improvement: Review and validate existing processes. + Application Upgrades and Implementations: Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans. + System Integration: Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans. + Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects. + Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. + Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned. **Qualifications** · Familiarity with modern technology and application support through education or practical experience. Highly driven and self-motivated to meet expectations. · Ability to work independently and in a team based environment. · Ability to understand new information quickly and able to apply what you have learned. · Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function. · Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. · Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation. **Preferred Experience** + Experience with PC/MAC hardware and software, desktop peripherals, printers, and networking fundamentals. + Experience with Microsoft Active Directory, Exchange, SCCM, Group Policy, Mobile devices. + Experience with installation and troubleshooting of PC/MAC hardware and software. + Experience working in health care environments **Licensure, Certifications, and Clearances:** Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**